# Get Stream Hosting
> Get Stream Hosting runs internet radio, live video and web hosting for small stations, churches, schools, DJs and podcasters, plus cloud and dedicated servers. Radio and live video have free plans with a one-time $5 setup fee; paid plans add listeners, bitrate, AutoDJ storage, viewers and support. Radio stations are hosted in New York (USA) or Bucharest (EU), and on Platinum their listeners tune in from the nearest of five cities; websites and servers run in New York; live video in New York or Bucharest.
- Radio streams are served over HTTPS, so the player embeds on any secure website.
- On the Platinum radio plan, listeners and the encoder connect to the nearest of five cities (New York, Bucharest, Amsterdam, Miami, San Francisco), which passes the stream on from the station's own server.
- Radio engines: Icecast and SHOUTcast. Encoders that work: BUTT, Mixxx, SAM Broadcaster, RadioBOSS, OBS (audio), any Icecast/SHOUTcast source.
- Live video takes RTMP from OBS, vMix, Wirecast or a hardware encoder and plays as HLS in any browser.
- Radio plans: Free (1,000 listeners at 32 kbps), Premium (2,500 listeners at 128 kbps, 20 GB AutoDJ) and Platinum (5,000 listeners at up to 320 kbps, 3 streams, 100 GB AutoDJ).
- Live video plans: Free (10 viewers), PRO (1 channel, 1080p, 1,000 viewers at once) and Platinum (2 channels); paid plans include Samsung and LG TV apps.
- Support is 24/7 by live chat (an AI assistant that can check your account, with a person taking over on request) and by ticket.
- No ads are inserted into streams or websites on any plan.
## Products
- [Radio](https://getstreamhosting.com/ssl-radio/): Internet radio over HTTPS on Icecast/SHOUTcast: free plan for 1,000 listeners at 32 kbps, paid plans with AutoDJ at 128 and up to 320 kbps.
- [Live video](https://getstreamhosting.com/live-video-streaming/): Live video from any RTMP encoder to an HLS player, up to 1080p and 1,000 viewers at once on paid plans, with free Samsung and LG TV apps.
- [Web hosting](https://getstreamhosting.com/web-hosting-cpanel/): Website hosting with a control panel (files, email, databases, one-click apps, free SSL): 10 sites in 50 GB, or 50 sites in 100 GB.
- [Cloud servers](https://getstreamhosting.com/cloud/): Cloud servers (KVM on OpenStack) from 1 GB to 16 GB, billed by the month, 1 to 5 TB of traffic included, root access, New York.
- [Dedicated](https://getstreamhosting.com/dedicated/): Whole physical servers in New York, from small low-power machines to Xeon encoders with on-chip video encoding.
## Plans and prices (USD)
- SSL radio streaming / Free: $0 monthly, $5 one-time setup. 1,000 listeners at 32 kbps; One live stream from any Icecast or SHOUTcast encoder; Secure HTTPS listen link and an embeddable player; 7 days of listener statistics; A public station page and a place in the radio guide.
- SSL radio streaming / Premium: $39 monthly, $228 annually. 2,500 listeners at 128 kbps; AutoDJ playing from a 20 GB music library; Hour clocks by daypart, weekday and season; Up to 5 DJs, each limited to their own slots; Broadcast straight from a browser tab; Show-by-show audience figures, kept 30 days; Phone and live chat help.
- SSL radio streaming / Platinum: $79 monthly, $708 annually. 5,000 listeners at up to 320 kbps; 3 streams, so phones get a lighter bitrate; AutoDJ with a 100 GB music library; Even loudness, cue points, weighted rotation and song requests; 20 DJs, voice tracking and a backup source; Audience reports and exports, kept 90 days; Priority help, with your first clock built by us.
- Live video streaming / Free: $0 monthly, $5 one-time setup. 1 channel for up to 10 viewers at a time; Works with any RTMP encoder: OBS, vMix, Wirecast; An HLS link and an embeddable player without ads; Help by email.
- Live video streaming / PRO: $49 monthly, $348 annually. 1 channel with 5 Mbps ingest, 1080p; 1,000 viewers at once, traffic not counted; A 50 GB video library; An HLS link and an embeddable player without ads; Your own Samsung and LG TV app, free of charge; Help by phone and live chat, day and night.
- Live video streaming / Platinum: $89 monthly, $828 annually. 2 channels, 5 Mbps ingest each, 1080p; 1,000 viewers at once, traffic not counted; A 200 GB video library; HLS links and embeddable players without ads; Your own Samsung and LG TV app, free of charge; Help by phone and live chat, day and night.
- Web hosting / Pro: $4.99 monthly, $35.88 annually. 10 websites; 50 GB of storage; 500 mailboxes; 25 databases; Free Let's Encrypt certificates, renewed for you; 7 daily and 4 weekly backups.
- Web hosting / Prime: $9.99 monthly, $83.88 annually. 50 websites; 100 GB of storage; 1,000 mailboxes; 100 databases; Free Let's Encrypt certificates, renewed for you; 14 daily and 8 weekly backups.
- Cloud servers / S: $8 monthly, $5 one-time setup. 1 vCPU; 1 GB memory; 25 GB SSD; 1 TB of traffic a month.
- Cloud servers / M: $16 monthly, $5 one-time setup. 1 vCPU; 2 GB memory; 50 GB SSD; 2 TB of traffic a month.
- Cloud servers / L: $24 monthly, $5 one-time setup. 2 vCPU; 4 GB memory; 80 GB SSD; 3 TB of traffic a month.
- Cloud servers / XL: $50 monthly, $5 one-time setup. 4 vCPU; 8 GB memory; 160 GB SSD; 4 TB of traffic a month.
- Cloud servers / XXL: $100 monthly, $5 one-time setup. 8 vCPU; 16 GB memory; 320 GB SSD; 5 TB of traffic a month.
## Help
- [Knowledgebase](https://getstreamhosting.com/index.php/knowledgebase)
- [Contact](https://getstreamhosting.com/contact.php)
- [Terms of Service](https://getstreamhosting.com/terms-of-service)
- [Privacy Policy](https://getstreamhosting.com/privacy-policy)
- [Refund Policy](https://getstreamhosting.com/refund-policy)
---
Streaming infrastructure
# Radio, TV and web, delivered. Free to start, no ads.
Get Stream Hosting runs the servers behind internet radio stations, TV and live video channels and the websites around them. HTTPS delivery, 24/7 operations and plans that begin free with a single $5 setup fee.
Radio streaming
TV & live video
- HTTPSEvery stream
- 24/7Operations
- 2Regions: NY, EU
- 0Ads inserted
On air
| DeliveryHTTPS / HLS
| AudioIcecast · SHOUTcast
| Video ingestRTMP
| CertificatesAuto-renewed
Who we run streams for
## One operator for the signal, the site and the server
One account, one invoice and one support desk for your stream, the website it plays on and the machines underneath.
01
### Radio stations
Icecast and SHOUTcast over HTTPS, AutoDJ for the hours nobody is live, listener statistics, and players that work on every secure website.
Radio plans
02
### TV stations & live video
RTMP in from your studio encoder, HLS out to every screen at up to 1080p, and your own Samsung and LG TV app.
Video plans
03
### Servers
Dedicated machines with unmetered ports in New York, including encoders with hardware video transcoding, and cloud servers by the month.
Dedicated & cloud
04
### Web hosting
Your station's website and email on a control panel cPanel users already know, with free SSL and one-click WordPress.
Hosting plans
Onboarding
## On air the same day
-
### Choose a plan
Start free, or pick the bitrate, storage and viewer capacity your audience needs. Upgrade later without changing addresses.
-
### Activate
Pay the one-time setup by card, PayPal or crypto. Your service is in your dashboard as soon as it clears.
-
### Connect your encoder
Paste the address into the software your studio already uses and go live. Your player link is ready to embed.
### Works with your studio software
Any Icecast or SHOUTcast source for audio, any RTMP encoder for video.
- BUTT
- Mixxx
- SAM Broadcaster
- RadioBOSS
- RadioDJ
- OBS Studio
- vMix
- Wirecast
- Larix
- Hardware RTMP encoders
Operations
## We run the servers. You run the programme.
Patching, certificates, monitoring and capacity are our job. You keep the schedule.
### Secure delivery
Streams and sites on HTTPS, with certificates issued and renewed for you, so players never break on a secure page.
### AI and engineers, 24/7
Chat answers in seconds and can check your stream for you. Ask for an engineer and one takes over the conversation.
### Our own network
Servers in New York and Bucharest on hardware we own and operate, not resold capacity.
## Questions people ask
Is the free plan really free?Yes. You pay a one-time $5 setup fee and nothing after that.
What is SSL radio streaming?Your stream is delivered over HTTPS, the same encryption your website uses. Browsers block insecure audio on secure pages, so an HTTPS stream is what lets your player work on any modern website.
Which software can my studio use?Anything that speaks Icecast or SHOUTcast for radio (BUTT, Mixxx, SAM Broadcaster, RadioBOSS and many more) and anything that sends RTMP for video (OBS Studio, vMix, Wirecast, hardware encoders).
Can I upgrade later?Yes. Move to a bigger plan from your dashboard at any time; your stream address and your audience stay where they are.
How do I pay?By card, PayPal or cryptocurrency. Radio, video and hosting plans can be billed monthly or yearly, and yearly costs less; cloud servers are billed by the month.
Where are your servers?Radio stations are hosted in New York (USA) or Bucharest (EU), and on the Platinum plan listeners tune in from the nearest of five cities. Websites and cloud servers run in New York. Live video channels run in New York or Bucharest, on availability.
## Put your station on air today
Free plan, $5 setup, the encoder you already use.
Start a free station
- Home
- SSL radio streaming
# Free SSL radio streaming
Your station on a secure HTTPS stream that plays on any website, phone or smart speaker. Start free, add AutoDJ and higher quality when you need them.
## Radio plans
Yearly save up to 51%
Monthly
### Free
Try it on air
$0 forever-free plan
$5 one-time setup fee.
Start free
- 1,000 listeners at 32 kbps
- One live stream from any Icecast or SHOUTcast encoder
- Secure HTTPS listen link and an embeddable player
- 7 days of listener statistics
- A public station page and a place in the radio guide
Platinum adds nearest-server delivery from five cities
Most chosen
### Premium
The station that never sleeps
$19 / month
$228 billed once a year instead of $468.
Choose Premium yearly
$39 / month
Billed monthly. Cancel any time.
Choose Premium monthly
- 2,500 listeners at 128 kbps
- AutoDJ playing from a 20 GB music library
- Hour clocks by daypart, weekday and season
- Up to 5 DJs, each limited to their own slots
- Broadcast straight from a browser tab
- Show-by-show audience figures, kept 30 days
- Phone and live chat help
Platinum adds nearest-server delivery from five cities
### Platinum
Heard worldwide, broadcast-grade sound
$59 / month
$708 billed once a year instead of $948.
Choose Platinum yearly
$79 / month
Billed monthly. Cancel any time.
Choose Platinum monthly
Nearest-server delivery, five cities
Each listener, and your encoder, reaches whichever of our servers is nearest: New York, Miami, San Francisco, Amsterdam or Bucharest.
Stations start sooner and buffer less wherever your audience is: Europe, the Americas, the Middle East, North Africa, West Asia.
- 5,000 listeners at up to 320 kbps
- 3 streams, so phones get a lighter bitrate
- AutoDJ with a 100 GB music library
- Even loudness, cue points, weighted rotation and song requests
- 20 DJs, voice tracking and a backup source
- Audience reports and exports, kept 90 days
- Priority help, with your first clock built by us
Prices in US dollars. Every station broadcasts over HTTPS from our own network; on Platinum, listeners tune in from the nearest of five cities.
Built for broadcasters
## What your station gets
### An HTTPS stream
Browsers refuse to play insecure audio on secure pages. Your stream is served over HTTPS, so the player works on your website, in apps and in directories.
### Live DJs from anywhere
Connect BUTT, Mixxx, SAM Broadcaster or RadioBOSS and you are live. DJs can take turns without sharing one computer.
### AutoDJ that never sleeps
On paid plans, upload your music and AutoDJ plays it around the clock, stepping aside the moment a live DJ connects.
### Listener statistics
See who is tuned in right now and your peaks; paid plans add show-by-show audience figures, kept 30 or 90 days.
### Icecast or SHOUTcast
Your station starts on Icecast, and one switch in the control panel moves it to SHOUTcast DNAS 2.6, with a listing in the SHOUTcast Directory.
### Help in seconds
Stuck on an encoder setting at midnight? Chat answers right away, and a person takes over whenever you ask.
Platinum · nearest server
## Every listener on the nearest server, wherever they are
Your station is hosted in New York or Bucharest. On the Platinum plan, our global delivery network serves every listener from whichever of five cities is nearest, and your encoder connects to the nearest one as well.
- One listen link. Each listener is sent to our server nearest their network, which holds a single feed of your station for all its listeners there.
- Your encoder, nearest server. It connects close by, and that server forwards the broadcast to your station; passwords, AutoDJ and DJ slots behave as before.
- A failed server is skipped. Every server is checked every 10 seconds; after 2 failed checks in a row, new listeners go to the next nearest.
- Counted once. Every listener shows up once in your statistics, whichever city they tuned in from.
Platinum stations find the nearest-server listen link and encoder settings in the control panel's Radio section. On Free and Premium, listeners and encoders connect to the server your station is hosted on. Links and encoder settings already in use stay valid on all plans.
- New York, Bucharest: stations are hosted here; listeners and encoders connect here too
- San Francisco, Miami, Amsterdam: listeners and encoders connect here
Where listeners are sent, by region
| | Listeners in | Served from, nearest first
| North America | New York
| Latin America and the Caribbean | Miami, then New York
| Western Europe | Amsterdam, then Bucharest
| Eastern Europe | Bucharest, then Amsterdam
| North Africa and the rest of Africa | Amsterdam, then Bucharest
| The Middle East | Bucharest, then Amsterdam
| West Asia: Turkey and the Caucasus | Bucharest, then Amsterdam
| South and Central Asia | Bucharest, then Amsterdam
| Asia-Pacific | San Francisco, then New York
New York stands behind every region as well. Listeners in several of these places? Platinum gives each of them a server nearby.
Choose Platinum Upgrade the station you have
One line of code
## Put the player on your website
Every station gets a stream address that any HTML5 audio player understands. Paste it into your site, your app or a radio directory.
- Plays on Chrome, Safari, Firefox and Edge, desktop and mobile
- No mixed-content warnings on HTTPS sites
- Works with VLC, Winamp, iTunes and smart speakers
## Compare radio plans
Radio plan comparison
| | Feature | Free | Premium | Platinum
| Nearest-server delivery | Platinum | Platinum | Listeners and encoder, 5 cities
| Listeners | 1,000 at a time | 2,500 at a time | 5,000 at a time
| Bitrate | 32 kbps | 128 kbps | Up to 320 kbps
| AutoDJ | Live only | — | —
| Statistics | 7 days | 30 days | 90 days
| Support | Email | Phone and live chat | Priority help
| AutoDJ library | — | 20 GB | 100 GB
| DJ accounts | — | 5 | 20
| Streams | — | — | 3
| Price | Free, $5 setup | $39/mo or $228/yr | $79/mo or $708/yr
## Questions people ask
What does the $5 setup fee on the free plan pay for?It covers creating your station and keeps the free plan free of abuse. It is charged once; the free plan itself costs nothing.
How many listeners can I have?Free carries 1,000 listeners at once, Premium 2,500 and Platinum 5,000. Premium and Platinum include 500,000 and 1.5 million listener hours a month.
What is the difference between 32, 128 and 320 kbps?The bitrate is how much detail your audio keeps. 32 kbps suits talk radio; 128 kbps sounds good for music on any device; 320 kbps is the most a stream carries, for studio-grade sound. Platinum also runs 3 streams, so phones can take a lighter one.
Can I broadcast live and use AutoDJ?Yes, on Premium and Platinum. AutoDJ plays your library and steps aside when a live DJ connects, then resumes when they disconnect.
Where do my listeners connect from?On Platinum, from the nearest of our five cities: San Francisco, Miami, New York, Amsterdam, Bucharest. Your encoder can connect to the nearest one too. On Free and Premium, listeners and encoders connect to the server your station is hosted on.
Can I move my station here from another host?Yes. Point your encoder at your new address, upload your music to AutoDJ, and update your player link. Our chat will walk you through it.
## Go on air today
Free station, $5 one-time setup.
Start a free station
- Home
- Live video streaming
# Free live video streaming
Broadcast services, games, lessons and events from OBS or vMix to a player on your own website. No ads on the player, and no bill for the traffic your viewers make.
## Live video plans
Yearly save up to 40%
Monthly
### Free
Your first broadcast
$0 forever-free plan
$5 one-time setup fee.
Start free
- 1 channel for up to 10 viewers at a time
- Works with any RTMP encoder: OBS, vMix, Wirecast
- An HLS link and an embeddable player without ads
- Help by email
Most chosen
### PRO
Go live to everyone
$29 / month
$348 billed once a year instead of $588.
Choose PRO yearly
$49 / month
Billed monthly. Cancel any time.
Choose PRO monthly
- 1 channel with 5 Mbps ingest, 1080p
- 1,000 viewers at once, traffic not counted
- A 50 GB video library
- An HLS link and an embeddable player without ads
- Your own Samsung and LG TV app, free of charge
- Help by phone and live chat, day and night
### Platinum
Two channels on air
$69 / month
$828 billed once a year instead of $1,068.
Choose Platinum yearly
$89 / month
Billed monthly. Cancel any time.
Choose Platinum monthly
- 2 channels, 5 Mbps ingest each, 1080p
- 1,000 viewers at once, traffic not counted
- A 200 GB video library
- HLS links and embeddable players without ads
- Your own Samsung and LG TV app, free of charge
- Help by phone and live chat, day and night
Prices in US dollars. Channels run in New York or Bucharest, on availability. Running streaming for your own clients? Ask about the reseller plan.
Signal path
## Camera to every screen, without the plumbing
### 1. Your encoder
OBS Studio, vMix, Wirecast, Larix on a phone, or a hardware box. Send RTMP to your address.
### 2. Our servers
We package the stream for the web, up to 1080p, and keep it on HTTPS end to end.
### 3. Your player
An HTML5 player for your site that plays on phones, tablets, laptops and smart TVs.
### 4. The living room
Paid plans include your own Samsung and LG TV app, free of charge.
## More than a live button
### A video library
Space for the videos and clips you upload on the paid plans: 50 GB on PRO, 200 GB on Platinum.
### Two channels on Platinum
A second feed, a backup desk or a staging endpoint, each with its own 5 Mbps ingest.
### HTTPS end to end
Your player and your stream are served over HTTPS, so they play on secure pages without warnings.
## Compare video plans
Live video plan comparison
| | Feature | Free | PRO | Platinum
| Channels | 1 | 1 | 2
| Viewers | 10 at a time | 1,000 at a time | 1,000 at a time
| Ingest | RTMP | 5 Mbps, 1080p | 5 Mbps each, 1080p
| Video library | — | 50 GB | 200 GB
| Support | Email | Phone and live chat, 24/7 | Phone and live chat, 24/7
| Price | Free, $5 setup | $49/mo or $348/yr | $89/mo or $828/yr
## Questions people ask
Which encoders can I use?Any encoder that sends RTMP: OBS Studio, vMix, Wirecast, Streamlabs, Larix Broadcaster on a phone, and hardware encoders. Your control panel shows the address and stream key to paste in.
How many people can watch?The free plan allows 10 viewers at a time. PRO and Platinum carry up to 1,000 viewers at the same moment, and the traffic they make is not counted.
What quality can I send?Up to 1080p at 5 Mbps per channel on PRO and Platinum. The free plan is for wiring up your encoder and player.
Is there a free trial of the paid plans?Start on the free plan to test your encoder and player, then upgrade from your dashboard.
## Your channel, live tonight
Free plan, $5 setup, the encoder you already use.
Start free
- Home
- Web hosting
# Web hosting with a control panel
A home for your station's website, blog and email. No ads on your pages, and a control panel that anyone who has used cPanel finds their way around in a minute.
## Hosting plans
Yearly save up to 40%
Monthly
Most chosen
### Pro
Your station's website
$2.99 / month
$35.88 billed once a year instead of $59.88.
Choose Pro yearly
$4.99 / month
Billed monthly. Cancel any time.
Choose Pro monthly
- 10 websites
- 50 GB of storage
- 500 mailboxes
- 25 databases
- Free Let's Encrypt certificates, renewed for you
- 7 daily and 4 weekly backups
### Prime
Room for everything
$6.99 / month
$83.88 billed once a year instead of $119.88.
Choose Prime yearly
$9.99 / month
Billed monthly. Cancel any time.
Choose Prime monthly
- 50 websites
- 100 GB of storage
- 1,000 mailboxes
- 100 databases
- Free Let's Encrypt certificates, renewed for you
- 14 daily and 8 weekly backups
The control panel
## Everything where you expect it
Coming from cPanel? The same jobs are here, in the same places: files, domains, email, databases and backups.
### One-click WordPress
Install WordPress and other popular apps in a click, and keep them updated from the panel.
### Free SSL, renewed for you
Let's Encrypt certificates on every plan, issued and renewed automatically for every domain.
### Email at your domain
Mailboxes like studio@yourstation.com with webmail, spam filtering and settings for phone and desktop mail apps.
### Databases and FTP
MySQL databases with phpMyAdmin, FTP accounts and a browser file manager.
### Backups
Daily and weekly backups you restore yourself from the panel: a file, a database or the whole site.
### Your own domain
Point a domain you own at your site, or register a new one in the same account.
## Compare hosting plans
Web hosting plan comparison
| | Feature | Pro | Prime
| Websites | 10 | 50
| Storage | 50 GB | 100 GB
| Mailboxes | 500 | 1,000
| Databases | 25 | 100
| SSL | Free Let's Encrypt | Free Let's Encrypt
| Backups | 7 daily, 4 weekly | 14 daily, 8 weekly
| Price | $4.99/mo or $35.88/yr | $9.99/mo or $83.88/yr
## Questions people ask
Do you put ads on my website?No. Your site shows only what you publish, on every plan.
Is this cPanel?It is our own control panel, built to work the way cPanel users expect: file manager, email accounts, databases, domains, SSL and backups, with one-click apps. Sites moved from cPanel keep working as they were.
Can I move my existing website?Yes. Upload your files and database from the panel, or ask our chat and we will help you move it.
Do I need a domain name?You can start without one and add it later. If you want one, register it with us and it is connected for you.
How many websites can I host?Pro hosts 10 websites in 50 GB, with 500 mailboxes; Prime hosts 50 websites in 100 GB, with 1,000 mailboxes. Move up from your dashboard whenever you need more.
## Put your station on the web
From $2.99 a month, paid yearly. Upgrade whenever you outgrow it.
Choose Pro
- Home
- Cloud servers
# Cloud servers
Your own virtual server with full root access, ready in minutes. Run your own Icecast, a game server, a bot or a website stack, month to month.
## Pick a size
Every size includes: 1 public ipv4 address, 1 gbps port; outbound traffic counted, more at $5 per tb, root access with your ssh key, kvm on openstack in new york, usa.
Cloud server sizes and prices
| | Size | vCPU | Memory | SSD | Traffic | Monthly | Order
| S
| 1
| 1 GB
| 25 GB
| 1 TB
| $8
| Order
| M
| 1
| 2 GB
| 50 GB
| 2 TB
| $16
| Order
| L
| 2
| 4 GB
| 80 GB
| 3 TB
| $24
| Order
| XL
| 4
| 8 GB
| 160 GB
| 4 TB
| $50
| Order
| XXL
| 8
| 16 GB
| 320 GB
| 5 TB
| $100
| Order
A one-time $5 setup fee applies to each server. Prices in US dollars.
## A real server, not a sandbox
### Root access
Sign in with your own SSH key and install whatever you need. Outbound mail port 25 stays closed against spam.
### Grow without moving
Move up a size from your dashboard: the server restarts once and keeps its addresses and its data.
### Traffic included
1 to 5 TB of outbound traffic a month, by size, on a 1 Gbps port; more at $5 per TB, never a surprise.
## Questions people ask
Which operating systems can I choose?Popular Linux distributions such as Ubuntu, Debian and AlmaLinux, chosen when you order. You can reinstall from your dashboard at any time; a reinstall erases the disk.
How fast is a new server ready?Usually within minutes of payment. The address and sign-in details appear in your dashboard.
Can I change size later?Yes. Move up a size from your dashboard; the server restarts once and keeps its files and addresses.
Where are the servers?In New York, USA.
## Need a whole machine instead?
Dedicated servers in New York, including streaming encoders.
See dedicated servers
- Home
- Dedicated servers
# Low cost dedicated servers
A whole physical machine in New York, nobody else on it. Custom operating system, ready in about 30 minutes, and paid by card, PayPal or crypto: Bitcoin, Ethereum or Litecoin.
## Machines
Standard builds, priced per month. Add memory or drives on the next page.
### Micro server
Quad-core AMD Opteron X2150 · 8 GB · SSD
$5 / month
Standard build, New York.
Your own box for an Icecast relay, a VPN, a bot or a small website.
Configure Micro server
### Atom eight-core
Intel Atom C2750, 8 cores · up to 32 GB · SATA
$34.40 / month
Standard build, New York.
Several radio stations, AutoDJ libraries and backups on one machine.
Configure Atom eight-core
### ARM eight-core
X-Gene ARM v8, 8 cores · up to 64 GB · SSD
$28.59 / month
Standard build, New York.
Lots of memory for the money, for ARM-native software.
Configure ARM eight-core
### Video encoder
Xeon E3 with Iris Pro graphics · up to 32 GB
$52.18 / month
Standard build, New York.
Live video transcoding on the chip (Intel Quick Sync), for your own streaming server.
Configure Video encoder
### Video encoder, 4 bays
Xeon E3 with Iris Pro graphics · up to 64 GB · 10 Gbps
$62.58 / month
Standard build, New York.
The streaming workhorse: more memory, four drives and a faster port.
Configure Video encoder, 4 bays
## Every machine includes
### Ready in about 30 minutes
Pick your Linux distribution or Windows and we install it for you.
### Unmetered bandwidth
No per-gigabyte bill on your port, so a popular stream costs what it did yesterday.
### Full root access
It is your machine: install any streaming server, panel or game server you like.
### Pay with crypto
Bitcoin, Ethereum and Litecoin are accepted, as well as card and PayPal.
## Questions people ask
How quickly is a server ready?Most machines are installed with the system you choose in about 30 minutes after payment.
Can I run my own streaming server on it?Yes. Install Icecast, SHOUTcast, an RTMP server or any panel you like. The encoder machines can transcode video on the processor's built-in graphics.
Where are the machines?In New York, USA.
Do you accept cryptocurrency?Yes: Bitcoin, Ethereum and Litecoin, as well as cards and PayPal.
## Prefer a virtual server?
Cloud servers from $8 a month, root access, ready in minutes.
See cloud servers
- Home
- Contact
# Talk to us
Around the clock, every day of the year. Chat is the fastest; tickets and email keep a written trail.
## Live chat
Answers in seconds from our assistant, which can look up your stream or invoice. Ask for a person and one joins the chat.
Start a chat
## Support ticket
For anything that needs a log, a screenshot or a follow-up. You see every reply in your dashboard.
Open a ticket
## Email
Write to us from any address. We reply from the same thread.
support@getstreamhosting.com
- Home
- Announcements
# Announcements
Platform news, maintenance notices and new features.
No announcements right now. Planned maintenance is always posted here and emailed to the customers it affects.
- Home
- Downloads
# Broadcast software downloads
Free, trusted tools our customers broadcast with. Each link goes to the publisher's own site.
Broadcast software
| | Software | For | What it does
| BUTT (Broadcast Using This Tool) | Radio | The simplest way to go live from a microphone or mixer. Windows, macOS, Linux.
| Mixxx | Radio | Free DJ software with a built-in Icecast/SHOUTcast broadcaster.
| RadioDJ | Radio | Free radio automation for Windows: playlists, jingles and scheduling.
| OBS Studio | Video | Free live video production and streaming over RTMP. Windows, macOS, Linux.
| Larix Broadcaster | Video | Stream live video from an Android or iPhone.
| VLC media player | Testing | Open your stream address to check how listeners and viewers receive it.
- Home
- Domain names
# Register your domain name
Give your station an address listeners remember. Search a name, pick an extension, and it is connected to your stream or website in the same account.
Popular extensions: .com, .net, .org, .radio, .fm, .tv, .live. The price of each is shown before you pay.
## Questions people ask
Can I transfer a domain I already have?Yes. Start a transfer from your dashboard with the transfer code from your current registrar; the remaining time on your domain is kept.
Is WHOIS privacy included?Where the extension allows it, privacy protection can be added to your domain so your personal details are not published.
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# How can we help?
Search the knowledgebase, chat with us now, or open a ticket from your dashboard.
## Open a ticket
Sign in, describe the problem and attach a screenshot. Replies arrive by email and in your dashboard.
Go to tickets →
## Knowledgebase
Encoder settings, AutoDJ, listener bans and billing how-tos.
Browse articles →
## No account?
Email support@getstreamhosting.com and we open the ticket for you.
Email support →
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- Terms of Service
# Terms of Service
Get Stream Hosting is a brand of Data Room Inc. Every Get Stream Hosting service is provided under the Terms of Service published at serverroom.net, which applies to you as a Get Stream Hosting customer exactly as written.
Questions about this policy: support@getstreamhosting.com.
## Free accounts and free services
Last updated: October 11, 2026.
Section 19 of the Server Room Terms of Service covers free accounts and free services, and applies to every Get Stream Hosting free account. Here it is, worded for Get Stream Hosting; section numbers are those of the Server Room Terms of Service. If this copy and section 19 ever differ, section 19 prevails.
### 19.1 What this section covers
A "Free Service" is any account, plan, tier, trial, feature or service that Get Stream Hosting provides without charge or at a price of zero, on its own or alongside a paid service, including free radio stations, free streaming, free web hosting, free monitoring and alerts, free trials and promotional periods while no fee is charged for them, and any service described as free. A "Free Account" is an account, or the part of an account, that holds Free Services. A resource or feature included in the price of a paid plan (such as its bandwidth, IP addresses or storage) is part of that paid plan, not a Free Service, unless it is offered separately at no charge; this section does not reduce what the Terms of Service give a paid service, even in an account that also holds a Free Service. The Terms of Service apply to Free Services and to the people who use them, whether or not they have purchased anything, as they apply to paid services, except as this section provides. Get Stream Hosting is a brand under which Data Room, Inc. provides services under the Terms of Service, and in this section "Get Stream Hosting" means Data Room, Inc. acting under that brand. Where this section and another provision of the Terms of Service, a plan description, product page, offer, advertisement, email, chat or any other communication say different things about a Free Service, this section prevails.
### 19.2 Provided as is, as a courtesy
Free Services are provided as a courtesy, "as is" and "as available", with no service level, uptime or availability commitment, support obligation, response time or service credit. Any service level agreement, uptime guarantee or support plan Get Stream Hosting offers applies only to paid services. If Get Stream Hosting helps with a Free Service, it does not have to do so again.
### 19.3 Changes, suspension and termination at any time
Get Stream Hosting may, at any time, at its sole discretion, with or without notice, and for any reason or no reason:
- change, limit, reduce or remove any feature, limit, quota, bitrate, number of listeners or viewers, storage, bandwidth, number of connections, retention period or availability of a Free Service;
- move a Free Service to other servers, IP addresses, hostnames, ports, locations, software or platforms, even where this changes the addresses your listeners, viewers or users connect to;
- suspend or interrupt a Free Service, in whole or in part;
- stop offering a Free Service, or a kind of Free Service, to everyone or to you;
- terminate a Free Account or a Free Service and delete its content, settings, logs, statistics and other data, without keeping a copy.
The five (5) business days' notice of section 13.1 does not apply to a Free Service. A notice Get Stream Hosting gives once does not oblige it to give one again. A change Get Stream Hosting makes to a Free Service under this section is not an update of the Terms of Service, and section 15 does not apply to it.
### 19.4 Limits are enforced automatically
The limits of a Free Service (for example its maximum bitrate, number of simultaneous listeners or viewers, storage, bandwidth or number of connections) may be enforced automatically and without warning. A stream, upload, connection or request that exceeds a limit may be refused, throttled, disconnected or interrupted. Repeated or deliberate attempts to exceed or get around a limit may lead to suspension or termination under this section and section 9.
### 19.5 Conditions for keeping a Free Account
Get Stream Hosting may require, as a condition of keeping or continuing to use a Free Account, that you verify your identity, email address, phone number or payment method; that you keep the account active, by signing in, streaming or otherwise using it within a period Get Stream Hosting sets (an inactive Free Account may be suspended or terminated); that you accept the current version of the Terms of Service; that you upgrade to a paid plan; or that you meet any other condition Get Stream Hosting publishes for the Free Service. Get Stream Hosting may limit the number of Free Accounts per person, household, organization, payment method or IP address, and may suspend or terminate Free Accounts it reasonably believes were opened to get around a limit.
### 19.6 No liability, refunds, credits or compensation
To the maximum extent permitted by law, Get Stream Hosting is not liable to you or to anyone else for any loss or damage arising from or related to a Free Service, or from any change, limit, interruption, disconnection, move, suspension, termination or deletion under this section, including loss of listeners, viewers or audience, rankings or directory listings, revenue, profits, advertising or sponsorship income, data, content, recordings, settings, goodwill or business, and the cost of replacement services. Get Stream Hosting disclaims all warranties for Free Services, express or implied, as section 11 provides, including non-infringement. Where the law does not allow liability to be excluded entirely, section 12 limits it, and since no fees are paid for a Free Service, Get Stream Hosting's total liability for all claims relating to Free Services is the lowest amount the law allows. No refund, credit, service credit, compensation or other remedy is owed for a Free Service or for anything this section allows, and the Refund Policy does not apply to Free Services. Nothing in this section limits liability that the law does not allow to be limited, or takes away a right the law gives a consumer that cannot be set aside by agreement.
### 19.7 Paid plans and your backups
Upgrading to a paid plan is the way to get guaranteed limits and resources, and the service levels and support that come with that plan. You are solely responsible for keeping your own current backups, outside the Free Service, of everything you store, stream, upload or configure on it, including media, playlists, recordings, websites, databases, email and settings. Get Stream Hosting does not have to back up, keep, restore or export the content or data of a Free Service, before or after it is changed, suspended or terminated.
### 19.8 Existing and future free accounts
This section applies to every Free Service and Free Account, including those opened before it was published: to an account opened after it was published, from sign-up; to an account opened before, as section 15 provides. Continued use of a Free Service after this section applies to you means that you accept it.
### 19.9 Severability and survival
If any part of this section is found unenforceable for a particular person, place or Free Service, it is enforced to the maximum extent the law allows, and the rest of this section and of the Terms of Service stays in effect. Sections 19.6 and 19.7, and sections 11, 12 and 14, survive the change, suspension or termination of a Free Service, the closing of a Free Account and the end of the Terms of Service.
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- Privacy Policy
# Privacy Policy
Get Stream Hosting is a brand of Data Room Inc. Every Get Stream Hosting service is provided under the Privacy Policy published at serverroom.net, which applies to you as a Get Stream Hosting customer exactly as written.
Questions about this policy: support@getstreamhosting.com.
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- Refund Policy
# Refund Policy
Get Stream Hosting is a brand of Data Room Inc. Every Get Stream Hosting service is provided under the Refund Policy published at serverroom.net, which applies to you as a Get Stream Hosting customer exactly as written.
Questions about this policy: support@getstreamhosting.com.
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- Publishing guides
# Publishing guides for the station apps
The generated apps ship from your developer and seller accounts, never from ours. These four runbooks cover each store in the order its console asks for things: account, build, listing, review. Store fees go straight to the store; the apps themselves are included in your plan.
## Radio app: iOS and Android
Play Console · .aab
### Google Play
Developer account ($25 one-time), the closed-testing gate for new personal accounts, listing and App content forms, Play App Signing and the Android Auto opt-in.
Open the runbook →
Xcode · App Store Connect
### App Store
Apple Developer Program ($99 a year), signing and archiving in Xcode 26, the App Store Connect record, App Privacy, App Review notes and the CarPlay entitlement.
Open the runbook →
## Smart TV app: Tizen and webOS
Seller Office · .wgt
### Samsung
Public-seller membership (US launch), author and distributor certificates from Tizen Studio, the signed package, store assets and certification.
Open the runbook →
Seller Lounge · .ipk
### LG
Free seller account, the unsigned package LG signs on submission, store assets, the current self-checklist, the UX scenario and QA.
Open the runbook →
From the panel
## Inputs every store asks for
- Build artifacts: .aab and .apk, Xcode project, .wgt or .ipk, under Build your apps
- Store assets: icons, banners and backgrounds at each store's sizes, in the Store images (.zip)
- Privacy policy URL: generated per app, listed under Publish in the stores
- Store identifiers: package name, bundle ID and TV app IDs, fixed once you publish
## Need help?
A store rejected the build, or a console screen doesn't match? Open a chat; support is staffed around the clock.
Or email support@getstreamhosting.com.
Open your dashboard
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- Publishing guides
- Shipping the Android build to Google Play
# Shipping the Android build to Google Play
From an empty Play Console to a production release with Android Auto enabled. On a personal developer account opened after 13 November 2023, budget at least two weeks extra: Google gates production behind a closed test.
- Registration: $25, once
- Any OS can upload
- Media3 Android Auto support built in
Menu names follow Play Console as of 2026. Google moves items between sections occasionally; the page each step needs keeps its purpose even when its label changes.
## 1. Register the developer account
- Sign in at play.google.com/console with the Google account that will own the listing.
- Pick the account type. A personal account publishes as an individual. An organization account publishes as a legal entity and requires its D-U-N-S number from Dun & Bradstreet; request it in advance, since issuance is not instant.
- Pay the one-time $25 fee and complete verification. Expect identity documents and contact checks, and allow a few days.
Ownership: Google does support transferring an app between developer accounts, but registering under the long-term owner from the start avoids the transfer entirely.
## 2. Know whether the closed-test gate applies
Personal accounts created after 13 November 2023 cannot release to production until a closed test has run with 12 or more testers opted in for 14 consecutive days. Organization accounts are exempt.
- Recruit testers before the build is ready: staff, presenters and regular listeners with Android phones.
- Record the Google account address each tester uses on their device; the tester list is keyed on it.
- Keep the opted-in count at 12 or above for the full window. A dip below the threshold can restart the 14-day count.
## 3. Create the app record
- Select Create app.
- Enter the app name (30-character limit; use the station name listeners search for) and the default listing language.
- Set the type to App and pricing to Free. The free setting is one-way on Google Play, which suits an app with no paywall.
- Confirm the policy and export declarations, then create the record.
## 4. Fill in the store listing
The listing lives at Main store listing, inside the Store presence section.
- Short description, 80 characters at most; full description, up to 4,000.
- Upload google-play/icon-512.png as the 512 × 512 app icon and google-play/feature-graphic-1024x500.jpg as the feature graphic.
- Phone screenshots: a minimum of two. The Store images archive has none, so sideload the .apk onto a handset and capture the player, the schedule and a podcast episode.
- Under Store settings, set the category to Music & Audio and enter a support email and website.
## 5. Complete the App content declarations
The Dashboard's setup checklist links each declaration Google requires before the first release.
- Privacy policy: the generated URL from the panel.
- Ads: the app contains none.
- App access: no restricted areas and no credentials needed.
- Content rating: the IARC questionnaire. Describe the programming accurately; the rating is computed from your answers.
- Target audience: the age bands the station serves. Including under-13s brings Google's Families policy into scope.
- Data safety: no analytics, no account system and no advertising identifiers are in the build, and it collects no personal data. The stream server necessarily receives each listener's IP address to deliver audio; Google's definition generally excludes data processed ephemerally to serve a request. The declaration is yours to make; see Google's Data safety documentation for how collection is defined.
- Further declarations (advertising ID, news apps, government, health or financial features): answer for your station. The build does not read the advertising ID.
## 6. Run the closed test (personal accounts only)
- Go to Testing → Closed testing and create a track, or reuse the default one.
- Add testers as an email list or a Google Group.
- Create a release on the track with the .aab; the signing prompt on the first upload is covered in step 7.
- Distribute the opt-in URL. A tester counts only after accepting it and installing from Play.
- After 14 consecutive days at 12 or more testers, use Apply for production on the Dashboard and answer Google's questions about the test; Google reviews the application.
## 7. Upload with Play App Signing enabled
- On the Production track (or a test track), select Create new release.
- Accept Play App Signing. Google holds the app signing key that devices verify; your upload key only authenticates what you send to Google.
- Upload the .aab. The panel signed it with your project's upload key, generated on the first Android build.
- Add release notes and save the release.
Back up the upload key. Use Download upload key on the panel's Android upload key card; the .p12 downloads and its password is shown once. Builds keep being signed with that key, and every update you upload is verified against it.
## 8. Opt in to Android Auto
The build already exposes its library through Media3, which is what Android Auto browses. Distribution to cars is a separate opt-in.
- Open Advanced settings: under Test and release in the current console, or Release in older layouts.
- On the Form factors tab, add Android Auto.
- Accept the Android for Cars terms.
Google may run a separate review of the in-car experience against its driving-safety quality guidelines.
## 9. Release and submit for review
- Clear every item on the Dashboard checklist.
- Start the production rollout, and send the changes for review from Publishing overview if managed publishing holds them there.
- Review of a new app commonly takes a few days, longer on a new developer account.
- After approval the listing goes live; the store URL ends in your package name from Store identifiers.
Updates: rebuild in the panel (each build carries a higher version code) and create a release with the new .aab. Feed-driven content, from streams and schedule to podcasts and links, never needs a release.
Inputs
## Have these before you start
- A long-lived Google account: it owns the developer account, and with it the app
- App bundle (.aab): signed with your upload key, plus the Test app (.apk) for screenshots
- Store images (.zip): google-play/icon-512.png and google-play/feature-graphic-1024x500.jpg
- Privacy policy URL: generated for the app; copy it from Publish in the stores
- Testers, if the account is personal: at least 12 Android users with Google accounts
Open your dashboard
## Need help? Chat with us
A rejection notice, a policy question, or a console screen that doesn't match the procedure: support is on chat around the clock.
Or email support@getstreamhosting.com.
All publishing guides
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- Shipping the iOS build to the App Store
# Shipping the iOS build to the App Store
The panel hands you a complete Xcode project: no CocoaPods, no Swift packages, nothing to fetch. You sign it with your team, archive it, upload it to App Store Connect and pass App Review. CarPlay is an entitlement Apple grants separately, so it comes last.
- Apple Developer Program: $99 a year
- Xcode 26 or later, on macOS
- iOS 16 and later, iPhone and iPad
Labels follow Xcode 26 and App Store Connect as of 2026. Apple renames screens between releases; each step names what the screen is for.
## 1. Enrol in the Apple Developer Program
- Enrol at developer.apple.com/programs using an Apple Account the station controls long term.
- Enrol as an individual (the App Store shows your personal name as seller) or an organization (the legal entity's name; requires its D-U-N-S number).
- Pay the $99 annual fee. Approval can take a few days, typically longer for organizations.
## 2. Prepare Xcode
- Install Xcode from the Mac App Store, free of charge.
- Use Xcode 26 or later: since 2026, App Store Connect rejects uploads built against an SDK older than iOS 26.
- Add your developer account under Xcode → Settings → Accounts so automatic signing can create certificates and profiles.
## 3. Open the project and set the team
- Download the Xcode project (.zip) from the panel and extract it.
- Open StationApp.xcodeproj.
- Select the StationApp target and open Signing & Capabilities.
- Keep Automatically manage signing on and choose your Team. The bundle identifier is preset by Config/Station.xcconfig; Xcode registers it as an App ID on your team.
Leave the build settings alone. Everything station-specific lives in Config/Station.xcconfig, which the generator writes, and editing it by hand would diverge from what the panel builds next time.
## 4. Create the App Store Connect record
- At appstoreconnect.apple.com, go to Apps, then + → New App.
- Platform iOS; a name of 30 characters or fewer; the primary language.
- Select the bundle ID registered in step 3, and enter a SKU: an internal reference of your choosing, never shown publicly.
If the bundle ID is missing from the menu, register it manually under Certificates, Identifiers & Profiles → Identifiers at developer.apple.com, copying the value from the panel.
## 5. Archive and upload the build
- Set the run destination to Any iOS Device (arm64).
- Product → Archive. The Organizer opens on the new archive.
- Distribute App → App Store Connect, accepting the default options.
- Wait for processing; the build appears in App Store Connect when it completes, and Apple sends an email.
Export compliance: the Info.plist sets ITSAppUsesNonExemptEncryption to NO, so processed builds should not wait on the encryption question.
## 6. Complete the listing metadata
- App Information: subtitle (optional) and primary category, typically Music. For content rights, declare that the app streams your own broadcast.
- Pricing and Availability: the free tier, and the territories you want.
- App Privacy: enter the generated privacy policy URL, then declare that the app does not collect data. The listing shows Data Not Collected, which matches the privacy manifest compiled into the build.
- Version metadata: description, keywords, support URL, copyright, and the processed build.
- Screenshots: the target device family is iPhone and iPad, so both sets are required. Run the app in Simulator on the largest iPhone and iPad models and capture with File → Save Screen.
- Age rating: complete Apple's questionnaire for your programming.
The App Store icon is read from the build's asset catalogue; App Store Connect has no separate icon upload.
## 7. Brief App Review
- Under App Review Information, enter a reachable contact.
- Untick Sign-in required: the app has no accounts, so there are no demo credentials to supply.
- Use Notes to describe the app as the station's official player for its live stream, schedule and podcasts, and give your on-air hours if you don't broadcast continuously.
- Have music licensing documentation ready. Reviewers can request evidence of the right to stream your music under guideline 5.2.3.
Guideline 4.2.6: Apple rejects apps generated from templates unless the content provider submits them. Submitting from the station's own developer account is the compliant path, and the reason the panel never publishes on your behalf.
## 8. Submit
- On the version page, Add for Review, then Submit to App Review.
- Most reviews conclude within a few days. Questions arrive in App Store Connect and can usually be answered there without a new build.
- On approval, release manually or let the version release automatically.
## 9. Request and enable CarPlay
CarPlay audio apps need the com.apple.developer.carplay-audio entitlement on your team, which only Apple can grant.
- The team's Account Holder files Apple's CarPlay entitlement request under the audio category. Responses commonly take one to three weeks.
- Keep the panel's CarPlay switch off until then. A CarPlay project fails automatic signing on a team without the entitlement, because the provisioning profile lacks it.
- Once granted, enable the panel switch labelled "Apple has approved CarPlay for my app", rebuild iOS and download the new project. It switches to the CarPlay Info.plist and entitlements file.
- Archive and upload as in step 5, create a new App Store version matching the version shown on the build in the panel, attach the build and submit.
Updates: same cycle, from rebuild to submission. The station's feed carries streams, schedule, podcasts and links, so none of those needs a version.
Inputs
## Have these before you start
- A paid developer membership: individual or organization, renewed yearly
- A Mac on a current macOS: one that runs Xcode 26 or later
- Xcode project (.zip): the latest iOS build under Build your apps
- Bundle ID: the iOS value in the panel's Store identifiers card
- Privacy policy URL: generated per app, under Publish in the stores
Open your dashboard
## Need help? Chat with us
A signing error in Xcode, a rejection from App Review or a missing bundle ID: send it to support on chat, any hour.
Or email support@getstreamhosting.com.
All publishing guides
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- Shipping the Tizen package to Samsung Smart TVs
# Shipping the Tizen package to Samsung Smart TVs
The panel builds a .wgt signed with your own Samsung certificate pair, which you generate in Tizen Studio. You register the app in Seller Office, upload the package and the store assets, and request certification. Plan around two constraints: a new seller launches in the US only, and certification runs for weeks.
- Public sellers: US launch
- Signed with your author certificate
- Tizen 4.0+, 2018 sets onward
Distribution scope: Seller Office admits new members as public sellers, and a public seller's apps can launch in the United States only. Any other country requires partner status, which Samsung grants through its regional content teams.
## 1. Request Seller Office membership
- Sign in at seller.samsungapps.com/tv with a Samsung account.
- Submit the membership request with the legal details of the station or company. Samsung approves members before they can register apps.
- For distribution outside the US, raise partner status with Samsung early; it is a separate, slower process.
## 2. Install the tooling
- Install Tizen Studio from developer.tizen.org, or the Tizen extension for Visual Studio Code if that is your editor.
- In Package Manager → Extension SDK, add the Samsung Certificate Extension. Certificate Manager offers Samsung certificates only once it is installed.
## 3. Generate the certificate pair
- Tools → Certificate Manager → + to start a certificate profile.
- Select the Samsung certificate type and the TV device type.
- Generate the author certificate with a name and password; Certificate Manager authenticates you against your Samsung account.
- Generate the distributor certificate at the Public privilege level, or Partner if Samsung has granted it.
- Note where Certificate Manager writes the two .p12 files, and record both passwords.
The author certificate is permanent. Samsung verifies every update against the author certificate of the first release, and a package signed by any other author is refused. Keep an offline backup of the .p12 and its password for the life of the app.
## 4. Upload the certificates and build
- In the panel's Samsung certificates card, upload the author and distributor .p12 files with their passwords. They are stored encrypted and unsealed only inside the build that uses them.
- Under Build your apps, build Samsung; the panel runs tizen package -t wgt with your security profile.
- Download the Samsung package (.wgt).
Signing locally instead? With no certificates on file, the Samsung build returns the Tizen source (.zip) for you to package and sign in Tizen Studio.
## 5. Register the app and its assets
- Create the app in Seller Office and upload the .wgt as its binary.
- Attach samsung/icon-512x423.png (the 512 × 423 icon), samsung/logo-1920x1080.png and samsung/background-1920x1080.jpg.
- Add four 1920 × 1080 screenshots, captured from the Tizen Studio TV emulator or a Samsung set.
- Complete the description and privacy policy URL, plus the UI description Seller Office requests: a short account of the screens and the remote's controls.
## 6. Request certification
- Fill in the test information completely: no login exists, the live channel's broadcast hours, and that on-demand videos play at any time if you have them.
- Submit for certification. Samsung tests on physical sets; allow a few weeks.
- After it passes, release the app from Seller Office.
Frequent rejection causes: Back-key handling and incomplete test details. The template implements Samsung's Back rules (up one level, exit dialog on Home, long presses ignored), which leaves the test details as the part to get right.
## 7. Ship updates
Rebuild Samsung in the panel with the original author certificate still on file, upload the new .wgt as a new version, and request certification again. Videos, logo and links come from the feed and need no new version.
Inputs
## Have these before you start
- Samsung account: used by Seller Office and by Certificate Manager
- Tizen Studio: with the Samsung Certificate Extension, or the Tizen extension for VS Code
- Store images (.zip): samsung/icon-512x423.png, logo-1920x1080.png and background-1920x1080.jpg
- 4 screenshots: 1920 × 1080, captured from the running app
- Privacy policy URL: generated per app, under Publish in the stores
Open your dashboard
## Need help? Chat with us
Certificate Manager errors, a failed certification report or a partner-status question: support answers on chat around the clock.
Or email support@getstreamhosting.com.
All publishing guides
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- Shipping the webOS package to LG Smart TVs
# Shipping the webOS package to LG Smart TVs
The LG build is an unsigned .ipk produced with ares-package; LG applies its own signature when the app is submitted, so there are no certificates to manage. The work is in the paperwork LG requires, a current self-checklist and a UX scenario, and in waiting out QA.
- Seller account: free
- Signed by LG at submission
- webOS 4.x+, 2018 sets onward
Seller Lounge labels change between revisions of the site; each step states what the screen is for, which survives a rename.
## 1. Register as a seller
- Sign up at seller.lgappstv.com.
- Register as an individual or a corporate seller and complete the profile. There is no registration fee.
## 2. Build the .ipk
- Build LG under Build your apps.
- Download the LG package (.ipk). Leave it unsigned: LG signs submitted packages itself.
The package declares the app ID from the panel's Store identifiers in its appinfo.json. That ID cannot change after publication.
## 3. Create the app and upload the package
- Start a new app registration in Seller Lounge.
- Where an app ID is requested, enter the webOS ID from Store identifiers so it matches the package's appinfo.json.
- Upload the .ipk.
## 4. Attach assets and listing details
- Icon: lg/icon-400x400.png, meeting LG's 400 × 400 minimum.
- Background: lg/background-1920x1080.jpg.
- Screenshots: one main image and two to five additional ones, captured in the webOS TV Simulator or on an LG set.
- Description, category and the generated privacy policy URL.
## 5. Prepare the self-checklist and UX scenario
- Download the self-checklist from Seller Lounge at the time of submission. LG rejects outdated checklist templates outright, so a copy saved from an earlier submission is not safe to reuse.
- Write the UX scenario: the screen flow and the function of each key. The template's screens are Home, Live, the video detail page, the video player, Search and About, plus the exit dialog.
- State the input model explicitly: D-pad focus throughout, Magic Remote pointer supported, Back up one level, and no login.
## 6. Submit for QA
- Submit. LG's QA tests the app on its own sets.
- Budget several weeks: reported turnarounds run from three weeks to three months. Answer any QA queries in Seller Lounge.
- On approval, the app is published to LG's store.
Updates: rebuild LG in the panel, upload the new .ipk with a fresh checklist where LG asks for one, and resubmit. Every update goes through QA again. Content from the feed, including videos and links, never requires one.
Inputs
## Have these before you start
- Seller Lounge account: individual or corporate seller
- LG package (.ipk): the latest LG build under Build your apps
- Store images (.zip): lg/icon-400x400.png and lg/background-1920x1080.jpg
- Screenshots: a main image plus two to five more, from the running app
- Privacy policy URL: generated per app, under Publish in the stores
Open your dashboard
## Need help? Chat with us
A QA report you want read with a second pair of eyes, or a checklist item that doesn't map to the app: support is on chat around the clock.
Or email support@getstreamhosting.com.
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- Knowledgebase
# Knowledgebase
How-tos for your stream, your encoder and your account.
## Radio
- Radio dashboard user guide
## PreSale
- I don't use Paypal, how can I use my Credit Card?
- What forms of payment are accepted?
## Centova Cast
- Emails from Centova Cast Reseller are being maked as spam
- Error: LAME: error resetting sample rate.
- How to Upgrade from the Budget plan to the High Bandwidth Plan.
- How to enable AutoDJ
- How to upgrade stream options
## CRM
- Check if IP is Blocked, How to Unblock it from Client Area
- Creating and Managing Support Tickets in the Client Area
- How to Change Your Client Area Password
- How to Login to The Client Area
- How to Order Additional Items in the Client Area
- How to Pay Invoices in the Client Area
- How to Register a Domain Name in the Client Area
- How to Update Your Billing Information in the Client Area
- How to Update Your Personal Details in the Client Area
- How to Upgrade from the Budget plan to the High Bandwidth Plan.
- How to upgrade stream options
- Reviewing Emails Sent to You in The Client Area
- Reviewing Your Hosting Packages in the Client Area
- Whitelist our email (Outlook.com)
## Terms of Service
- REFUNDS
## ShoutCast 2.4
- How to ban listeners in ShoutCast 2.4
- How to rename your stream
## IceCast KH
- How to ban listeners in IceCast
- How to rename your stream
## ShoutCast 1.9
- How to ban listeners in ShoutCast 1.9
- How to rename your stream
## B.U.T.T
- How to set stream Meta details in B.U.T.T.
- How to set stream server details in B.U.T.T.
## CloudorVPS
- Initial access
## Live Video Streaming or TV Station
- Video dashboard tutorial
- Stream with OBS Studio
- Stream with vMix
- Stream with Wirecast
- Stream with FFmpeg
- How to manipulate the default playlist on TV Station
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# Radio
- Radio dashboard user guide
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# PreSale
- I don't use Paypal, how can I use my Credit Card?
- What forms of payment are accepted?
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- Centova Cast
# Centova Cast
- Emails from Centova Cast Reseller are being maked as spam
- Error: LAME: error resetting sample rate.
- How to Upgrade from the Budget plan to the High Bandwidth Plan.
- How to enable AutoDJ
- How to upgrade stream options
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- CRM
# CRM
- Check if IP is Blocked, How to Unblock it from Client Area
- Creating and Managing Support Tickets in the Client Area
- How to Change Your Client Area Password
- How to Login to The Client Area
- How to Order Additional Items in the Client Area
- How to Pay Invoices in the Client Area
- How to Register a Domain Name in the Client Area
- How to Update Your Billing Information in the Client Area
- How to Update Your Personal Details in the Client Area
- How to Upgrade from the Budget plan to the High Bandwidth Plan.
- How to upgrade stream options
- Reviewing Emails Sent to You in The Client Area
- Reviewing Your Hosting Packages in the Client Area
- Whitelist our email (Outlook.com)
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- Terms of Service
# Terms of Service
- REFUNDS
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- Streaming Hosting
# Streaming Hosting
Articles for this topic are in the knowledgebase index.
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- ShoutCast 2.4
# ShoutCast 2.4
- How to ban listeners in ShoutCast 2.4
- How to rename your stream
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- IceCast KH
# IceCast KH
- How to ban listeners in IceCast
- How to rename your stream
- Home
- Knowledgebase
- ShoutCast 1.9
# ShoutCast 1.9
- How to ban listeners in ShoutCast 1.9
- How to rename your stream
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- Broadcast Software
# Broadcast Software
Articles for this topic are in the knowledgebase index.
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- B.U.T.T
# B.U.T.T
- How to set stream Meta details in B.U.T.T.
- How to set stream server details in B.U.T.T.
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- CloudorVPS
# CloudorVPS
- Initial access
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- Live Video Streaming or TV Station
# Live Video Streaming or TV Station
- Video dashboard tutorial
- Stream with OBS Studio
- Stream with vMix
- Stream with Wirecast
- Stream with FFmpeg
- How to manipulate the default playlist on TV Station
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- PreSale
- What forms of payment are accepted?
# What forms of payment are accepted?
PayPal and Credit / Debit Cards.
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- Check if IP is Blocked, How to Unblock it from Client Area
# Check if IP is Blocked, How to Unblock it from Client Area
The servers you are on run Firewall software called "CSF" for short, ( Config Server Firewall). So if you find that you can visit the world wide web "EXCEPT" it would seem for your web site, your webmail, your cPanel or just about anything to do with your web site, your IP could in fact be blocked, this normally happens after you have tried to login to your cPanel, or webmail a number of times and failed.
We are going to show you how to get unblocked using the "WHMCS-CSF Auto Unblocking Module", you can just go to your Client Area or Portal and in a few minutes and with a few key strokes you can check if you are blocked and unblock yourself.
Let's start from the point that you have logged into that client area, if you do not know how or remember how to login to your client area see the article on "How to Login to The Client Area".
First click on the link "My Services". Once on the My Services page, If you have multiple accounts find the account listed on the page and look for the "View Details" icon to the right of the listing and Click on it. That will take you to the account details page. Scroll down the page and look for a button that reads "Check Firewall Block". Click the button and you will find out if you are in fact currently being blocked from the server and for what reason and you will find another button to request to be unblocked. If you are not being Blocked you would have been informed that you were not BLOCKED and no button would have been available.
If you were being blocked and you requested the block be lifted you would now see notice that your request was a success and will be lifted in a short period of time. Once that time period has passed you should be able to view your web site, send and receive emails and all other services should be operational again. If they are not, contact us for more assistance.
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- Creating and Managing Support Tickets in the Client Area
# Creating and Managing Support Tickets in the Client Area
This tutorial will teach how to create and manage support tickets in the client area. Support tickets are a great way of communicating with us when you are looking for support, such as having questions answered, reporting problems, or asking for assistance. The ticket system leaves a paper trail for both you and us to follow so that we both know that the issues were resolved. It also gives you a record of the answer, in case the problem arises again. Then all you need to do is look at the tickets, and you have your answer already!
This tutorial will assume that you are already logged into the Client Area. If you are having problems doing that, or don't know how, please view the tutorial named "How to Login to the Client Area".
On the Client Area page, in the client area menu, click on My Support Tickets. This takes you to the Support Ticket Page, where you will click on Submit Ticket. You are now in the Submit Ticket area, where you can create and send tickets to the department of your choice.
Select the department you would like to send the ticket to. The ticket will open with your information filled in. Enter a subject in the subject line. Then enter your ticket details in the big box. When you are ready, click Submit. You have now successfully submitted a support ticket, and a copy of it has been emailed to you.
To manage an already submitted ticket, click on the My Support Tickets link. You will see any tickets listed that you have submitted, along with their status. If the ticket is open, and you wish to add more to it, click on the Subject to open it. You can scroll down and add more details. You may also mark the ticket closed by clicking on the IF RESOLVED, CLICK HERE TO CLOSE THE TICKET button.
Click the Client Area in the You are here list. This returns you to the Client Area, and ends this tutorial. You now know how to submit and manage a support ticket in your client Area..
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- How to Change Your Client Area Password
# How to Change Your Client Area Password
This tutorial will teach you how to change your password for your client area. Remember, this password is different than the password for your cPanel. This tutorial will assume that you are already logged into your client area. If you are having problems doing that, or don't know how, please view the tutorial named "How to Login to the Client Area".
On the menu bar, click on the My Details link. Once you are at the My Details page, Click on the Change Password link in the My Details Menu Bar. At the Change Password screen, type your current password in the first box. Then enter your new password into the second box, and confirm it by typing it again in the third box. Then click the Save Changes button. Your password has now been changed.
Remember, you should change your password often for security reasons. Click the Client Area link in the You are Here list, and that will take you back to the Client Area. This is the end of this tutorial. You now know how to change your Client Area password.
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- How to Login to The Client Area
# How to Login to The Client Area
We begin to login at the Portal Home. This is the Login Page for the Client Area of WHMCS. It contains a line for the email address and a password. They are different than the login details for your cPanel.
Enter your email address. Then enter your WHMCS Password. Now click on Login. That's all. You are now logged in to WHMCS and can begin to manage your hosting services, invoices, billing information, and more.
When you are done, click on the Logout Link in the upper right corner. You are now logged out of the account. There is a Click here to Continue link. Click that link. This will take you to the Portal Home.
This is the end of the tutorial. You now know how to login to WHMCS.
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- How to Order Additional Items in the Client Area
# How to Order Additional Items in the Client Area
This will teach you how to order additional items in the client area of WHMCS. It is a very easy process, and you can easily find the products you are looking for. This tutorial will assume that you are already logged into WHMCS. If you are having problems doing that, or don't know how, please view the tutorial named "How to Login to the Client Area".
On the You are Here line, click on the Portal Home link. This takes you to the Support Portal page. On the right hand side, click on the Order link. This takes you to a Browse Products & Services Page, and you will need to click on the Services link in the Menu bar.
Your hosting company may have one or may have many services listed as add-ons on this page. You can look and choose if there are any you need, and if you want to order one or more, click on the Order Now button by the item.
This will take you to a page called Product Configuration. If the product or service that you have chosen has any options, this is where you will make your choices, such as you may be offered billing cycles (i.e., monthly, yearly, etc) or you may need to choose which of several domains you own you wish to install this product on. Options will vary from hosting company to hosting company. When you are done, click Update Cart.
The following screen is your shopping cart, and if you are done, and everything seems to be in order, click the Checkout button. This takes you to the detail screen, and if you scroll down you will find that under your details, you need to enter your payment method. Add any additional notes or information you want to include with your order, and click the Complete Order button.
You will now be shown an invoice for your new order, with all the information you just entered. Click Back to Client Area at the bottom of the page. This is the end of the tutorial. You now know how to order additional items in WHMCS.
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- How to Pay Invoices in the Client Area
# How to Pay Invoices in the Client Area
This tutorial will teach how to pay an invoice in WHMCS. The Client Area is where you come to pay for your hosting account, domain services, and any other services your hosting company charges to you. This tutorial will assume that you are already logged into WHMCS. If you are having problems doing that, or don't know how, please view the tutorial named "How to Login to the Client Area".
On the client area menu bar, click on the link called My Invoices. This opens a page of all your invoices. Each invoice has a line. Columns include invoice date, invoice due date, invoice total, invoice status (paid, unpaid, overdue) and the last column is View Invoice.
For an unpaid invoice, click on the View Invoice link. You can see the invoice is unpaid. In the upper right corner is a drop-down list of payment methods. Choose your payment method from this menu. Then click the Pay Now button directly below it. After you have completed the payment process, your invoice will be marked as paid. Note that some payment methods will require the invoice to be manually marked as paid.
Click the Client Area link in the You are Here list. This is the end of this tutorial. You now know how to pay an invoice in WHMCS.
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- How to Register a Domain Name in the Client Area
# How to Register a Domain Name in the Client Area
You will learn how to register a domain name in the WHMCS Client Area in this tutorial. It is a simple process, with only a few steps. This tutorial will assume that you are already logged into WHMCS. If you are having problems doing that, or don't know how, please view the tutorial named "How to Login to the Client Area".
You are in the Client Area. At the "You are here" line at the top of the page, you need to click on the Portal Home link, which will take you to that page. About half-way down, on the right hand side is a link called Order. Click on this Link.
This takes you to a page where you can Browse Products & Services. On the Menu Bar, click on the Register Domain link.
You will be taken to a new page called Register a Domain Name. In the blank box, enter the domain name you would like to register. Choose the top level domain (TLD) you would like from the drop-down box at the end of the line, whether it is .com, .net, .org, or something else. Then click on the Check Availability button below the box. If the name is available, it will be listed in a box below, called Choose Domains. Sometimes, more than one (TLD) is available, and you may have a choice. Choose the one you want, and click on the Add To Cart button. The next screen will allow you to make any add-ons to your domain that you wish, such as adding a hosting package. Click Update Cart to move to the next screen.
You are now at your shopping cart. After you verify all the information is correct, click on the Checkout Button. On the next screen, you need to scroll down and choose your payment method. Add any notes, or additional information you want to include with your order, and click the Complete Order button at the bottom of the page.
WHMCS will now generate an Invoice with all the information for the domain you just registered. Click on the Back to The Client Area at the bottom of the page. Now click on the Client Area in the You are Here menu. This ends the tutorial. You now know how to register a domain name in WHMCS Client Area.
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- How to Update Your Billing Information in the Client Area
# How to Update Your Billing Information in the Client Area
Your billing information is located in the Client Area, and this tutorial will teach you how to update all your necessary billing details. This tutorial will assume that you are already logged into WHMCS. If you are having problems doing that, or don't know how, please view the tutorial named "How to Login to the Client Area".
In the client area menu bar, click on the My Details link. In the My Details screen, you will see your details, including name, address and phone number. In order for payments to be properly processed, this information must be correct. Please confirm all the details.
The next step is to click on the Change Credit Card Details link in the menu bar. You can update your card information, such as expiration date. You can also add a new card. After making any needed changes, click on the Save Changes button.
Click the Client Area link. This is the end of this tutorial. You now know how to update your billing information in the Client Area of WHMCS.
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- How to Update Your Personal Details in the Client Area
# How to Update Your Personal Details in the Client Area
This tutorial will now teach you how to update your personal details in the client area. It is very important to keep this information current, so that your hosting company can stay in contact with you. This tutorial will assume that you are already logged into WHMCS. If you are having problems doing that, or don't know how, please view the tutorial named "How to Login to the Client Area".
Along the top is the client area menu. Click on the link called My Details. This will take you to the personal details page, where you can modify your name, address, and more. If you make any changes, scroll down to the bottom of the page, and click on the Save Changes button.
You can then click on the Client Area link, and it will take you to where you can see your updated personal details.
This ends this tutorial. You now know how to update your personal information in the client area.
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- Reviewing Emails Sent to You in The Client Area
# Reviewing Emails Sent to You in The Client Area
This will teach how to review emails sent to you in the client area. It is important that you stay current on the email in your client area. Your hosting company often will generate important email that you need to keep, so it is sent here so that you can easily retain a copy of it. This tutorial will assume that you are already logged into WHMCS. If you are having problems doing that, or don't know how, please view the tutorial named "How to Login to the Client Area".
On the main client area menu, click on the My Emails link, which is the last link. This takes you to a page called My Emails, which is a complete history of all email messages your hosting company has sent to you, and any you have sent to them through WHMCS. It includes invoices, order confirmations, supports tickets, payment confirmations, and more. Just click on the Message Subject to read the email.
Be sure to check this area often, so that you can see what emails are being sent to you through the WHMCS system. Now click the Client Area link in the You are Here line. This returns you to the client area, and the end of this tutorial. You now know how to review your email sent to you in WHMCS.
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- Reviewing Your Hosting Packages in the Client Area
# Reviewing Your Hosting Packages in the Client Area
This will teach how to review your Hosting Packages through your Client Area. This tutorial will assume that you are already logged into WHMCS. If you are having problems doing that, or don't know how, please view the tutorial named "How to Login to the Client Area".
In the main Client Area Menu you will find "My Products and Services". Clicking that link will take you to a page that will allow you to review all your Hosting plans and the current status of those plans.
You can get more detail on a hosting plan or account by clicking on the "View Details" link to the right of each account listing.
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- Terms of Service
- REFUNDS
# REFUNDS
Getstreamhosting.com, Does not offer refunds for service paid and or accounts credits.
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- Whitelist our email (Outlook.com)
# Whitelist our email (Outlook.com)
Log in to your Outlook.com account
Click on "More Email settings", under the settings icon.
Click on "Safe and blocked senders" under the "Preventing junk email" section
Click on "Safe senders" link
Add @getstreamhosting.com to the "sender or domain to mark as safe"
Click Add to list
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- How to Upgrade from the Budget plan to the High Bandwidth Plan.
# How to Upgrade from the Budget plan to the High Bandwidth Plan.
You will need to click on Services from inside the CRM
Then Select the Active Streaming product
Then Select the Upgrade option.
You will be ordering the Base Setup of 24 KBPS, 25 listeners and 15 GB of Disk Space.
Now that you completed the package switch to unmetered.
Now we need to upgrade the option for Our Unmetered plans
You will need select Bitrate, Listeners, AutoDJ Disk Space you would like.
You will now go back to the Active streaming product.
There will see Upgrade/Downgrade Option and click on that button under action.
Now You can select the Bitrate, Listeners, AutoDJ Disk Space
the click to continue and finish the upgrade order.
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- Centova Cast
- Emails from Centova Cast Reseller are being maked as spam
# Emails from Centova Cast Reseller are being maked as spam
This article used to describe the Centova Cast panel. Get Stream Hosting radio stations now run on our own radio platform, managed from the Radio section of your account; the Radio dashboard user guide covers it tab by tab.
The SPF record below was for mail sent by the old Centova Cast Reseller panel.
If your emails from centova cast reseller are being marked as spam. your will need to setup an SPF record with your Web Host. youdomainname.tdl. IN TXT "v=spf1 mx a ptr ip4:ypur ip address ip4:69.64.33.197 ip4:199.217.116.187 ~all"
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- ShoutCast 2.4
- How to rename your stream
# How to rename your stream
This article used to describe the Centova Cast panel. Get Stream Hosting radio stations now run on our own radio platform, managed from the Radio section of your account; the Radio dashboard user guide covers it tab by tab.
The name listeners see is what your encoder or your AutoDJ sends with the stream. Keep the mount itself as it is (/stream): your listeners' links depend on it.
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- Centova Cast
- How to enable AutoDJ
# How to enable AutoDJ
This article used to describe the Centova Cast panel. Get Stream Hosting radio stations now run on our own radio platform, managed from the Radio section of your account; the Radio dashboard user guide covers it tab by tab.
AutoDJ comes with the Premium and Platinum plans and needs nothing switched on: upload music under Music, put it in a playlist under Playlists, and press Save programming. Changes to playlists and the schedule go on air only when you save.
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- Error: LAME: error resetting sample rate.
# Error: LAME: error resetting sample rate.
This article used to describe the Centova Cast panel. Get Stream Hosting radio stations now run on our own radio platform, managed from the Radio section of your account; the Radio dashboard user guide covers it tab by tab.
This error came from the old AutoDJ's encoder settings. The AutoDJ on our radio platform encodes your stream itself, so there is no sample rate to change.
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- ShoutCast 2.4
- How to ban listeners in ShoutCast 2.4
# How to ban listeners in ShoutCast 2.4
This article used to describe the Centova Cast panel. Get Stream Hosting radio stations now run on our own radio platform, managed from the Radio section of your account; the Radio dashboard user guide covers it tab by tab.
If your station runs on SHOUTcast (switched under Streaming server on its Overview), the same card gives the SHOUTcast DNAS admin page, the admin user and the admin password (press Show). SHOUTcast's own listener controls are on that admin page.
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- I don't use Paypal, how can I use my Credit Card?
# I don't use Paypal, how can I use my Credit Card?
If you don't want to register for Paypal or even have a Paypal account, you can still make a payment using a Credit Card.
On your invoice you can click on "Paypal Subscribe" (automatically pays each month for you) or Paypal Checkout (manual payments each month).
On the next page, at the bottom is a button that says "Pay with Debit or Credit Card".
On the next page, you fill out your information and your card details. Then at the bottom is a selection to create or not create a paypal account. You can simply choose to "NOT" create a paypal account. Then just click Pay Now.
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- IceCast KH
- How to ban listeners in IceCast
# How to ban listeners in IceCast
Sorry, Icecast does not support banning or block listeners ip address.
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- ShoutCast 1.9
- How to rename your stream
# How to rename your stream
This article used to describe the Centova Cast panel. Get Stream Hosting radio stations now run on our own radio platform, managed from the Radio section of your account; the Radio dashboard user guide covers it tab by tab.
The name listeners see is what your encoder or your AutoDJ sends with the stream. Keep the mount itself as it is (/stream): your listeners' links depend on it.
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- How to upgrade stream options
# How to upgrade stream options
You can get a upgrade Bitrate, Listeners Slot, Auto Dj space at any time by using the following steps.
You will need to click on Services from inside the CRM.
Now you will need to select the stream you want to upgrade.
Use the Upgrade/Downgrade Option and click on that button under action on the left hand sidebar.
Now You can select the Bitrate, Listeners, AutoDJ Disk Space.
the click to continue and finish the upgrade order.
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- How to set stream server details in B.U.T.T.
# How to set stream server details in B.U.T.T.
BUTT (Broadcast Using This Tool) sends your live show to your station. The values it needs are in your account: open Radio, choose your station and open Go live › Encoder settings. Each value has a copy button, and Show reveals the password.
## Add the server in BUTT
- Open BUTT and click Settings.
- Under Main, click Add next to the server list.
- Name: any name for this profile, for example your station name.
- Type: Icecast. Every new station runs on Icecast. Pick SHOUTcast only if you switched your station to SHOUTcast in the panel.
- Address and Port: the Server and Port from Encoder settings.
- Password: your source password.
- Icecast mountpoint: /stream. Icecast user: source.
- Click Add, then the play button in BUTT to go on air.
## On Platinum: connect through our nearest server
Platinum stations also get a Nearest server block at the top of Encoder settings. Its server (it begins with ingest.radio.) and port 14000 connect BUTT to the nearest of our five cities, New York, Miami, San Francisco, Amsterdam or Bucharest, which passes your show straight on to your station. The mount carries your station number in front of /stream; copy it as the panel prints it. Your listeners are served from their nearest city too, so the station starts faster and buffers less far from New York. The direct settings above keep working on every plan.
## Bitrate
Under Audio, choose MP3 at or below your plan's bitrate: up to 32 kbps on Free, 128 on Premium and 320 on Platinum. From 20 October 2026 an encoder that sends a Free station more than 32 kbps is disconnected, and Encoder settings shows why.
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- How to set stream Meta details in B.U.T.T.
# How to set stream Meta details in B.U.T.T.
In BUTT, click Settings and open the Stream tab to fill in what players show about your station: a profile Name, Description, Genre and URL. Fields you leave empty use BUTT's defaults. Click Add when you are done.
The box in BUTT that asks for a public directory listing changes nothing on our servers. A listing in the SHOUTcast Directory is set up in your account instead: switch the station to SHOUTcast under Streaming server on its Overview, then add your authhash there. The Radio dashboard user guide explains both.
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- ShoutCast 1.9
- How to ban listeners in ShoutCast 1.9
# How to ban listeners in ShoutCast 1.9
This article used to describe the Centova Cast panel. Get Stream Hosting radio stations now run on our own radio platform, managed from the Radio section of your account; the Radio dashboard user guide covers it tab by tab.
If your station runs on SHOUTcast (switched under Streaming server on its Overview), the same card gives the SHOUTcast DNAS admin page, the admin user and the admin password (press Show). SHOUTcast's own listener controls are on that admin page.
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- Initial access
# Initial access
Our VPS setup will only allow initial connection via private SSH key.
It can be changed afterwards as you wish.
The easiest method of creating one is via PuTTYgen.
If you do not already have PuTTY, it can be installed from:
https://the.earth.li/~sgtatham/putty/latest/w64/putty-64bit-0.74-installer.msi
Newer versions can be found here:
https://www.chiark.greenend.org.uk/~sgtatham/putty/latest.html
In order to add a private key at the setup step, please follow these instructions:
Once installed, search for PuTTYgen and start it.
From there click "Generate" and follow the on screen instructions.
Our VPS order page will require the newly generated public key in its entirety.
Press the button "Save private key" and save it somewhere safe, you will need it in order to access your new VPS.
Select Yes on the warning or No if you wish to go back and attach a password for the key file, for increased security
Initial VPS username is the name of the selected Operating System without the version name.
For example the username for Ubuntu 20.04 is "ubuntu".
Now search for the application PuTTY and start it.
Add the VPS IP into the hostname field.
The IP can be found under domain once you login via our website and access your VPS service.
On the left side of PuTTY, go to "Connection" -> "SSH" -> "Auth" and click the "Browse" button.
Select the .ppk file saved earlier and then click "Open".
If you do not add your own public key, a random one will be assigned to the VPS.
In order to use it with Putty, you will need to download the private key from your dashboard, once the VPS is active.
Afterwards open PuttyGen, Select "Conversions" in the upper left side of the window, then "Import Key" and select the newly downloaded .rsa file
Choose "Save private key" afterwards and use it to access your VPS as explained above.
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- Live Video Streaming or TV Station
- How to manipulate the default playlist on TV Station
# How to manipulate the default playlist on TV Station
A TV station plays its default playlist around the clock, whenever no show from your schedule is on and no one is live. Here is how to choose it and change what is in it.
- Sign in and click Streaming in the left menu of your account, then click your TV station's name.
- Click Playlists in the menu on the left. Click New Playlist, or open an existing one, and add files from your Media Library. Tick Start again from the first file after the last, so a default playlist never runs out.
- Click Schedule. At the top, choose your Default playlist. It plays whenever nothing else is scheduled.
- To play another playlist at set times, click Add Event and pick the playlist, the days and the times. When the event ends, the default playlist carries on.
A live encoder publishing to the stream name live takes over at any time, and the station goes back to its playlists when you stop.
The video dashboard tutorial shows the Playlists and Schedule screens with pictures.
## Still stuck?
Chat with us any time, or open a ticket from your dashboard.
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- Radio dashboard user guide
# Radio dashboard user guide
Your Get Stream Hosting radio station now runs on our own radio platform, managed from the Radio section of your account. This guide walks through it tab by tab: the music library, playlists, the week's programming, live DJs, your listen links and your audience. Words in bold are the exact labels on your screen.
Saving, in one line: playlist and schedule changes reach the air only when you press Save programming and the line beside it reads All changes saved. In an editor, Done & save saves for you; Done, save later only closes it.
## Contents
- Finding your station
- Saving: what goes on air when
- Overview
- Music: your library
- Playlists
- Format: rotation, spots, set times
- Schedule: the week
- Clocks
- Programs and voice tracks
- Go live: encoders and DJs
- The browser studio
- Listen links and the player
- Audience
- Licensing and Commercials
- Coming from your old panel
- When something is wrong
## 1. Finding your station
- Sign in to your account and choose Radio in the menu on the left. From the home page or an account page, Manage station takes you to the same place.
- Each station is a card. Its header shows the station name, its account number, its plan and a status pill (Online, Stopped and so on).
- The buttons at the top right of the card act on the whole station: Start, Stop, Restart and, on Auto DJ plans, Skip track. They act at once, without asking first.
- Under the header are the station's tabs. A station with Auto DJ has: Overview, Audience, Music, Format, Playlists, Schedule, Clocks, Programs, Voice tracks, Licensing, Commercials, Share and Go live. A Free station (live only, no Auto DJ) has Overview, Audience, Schedule, Licensing, Share and Go live.
There is no "Settings" tab. Your station's time zone is under Go live › Live settings (or the change link at the foot of the Audience tab). Bitrate and listener limits come with your plan and are shown on the Overview.
A card that says Being set up is a new station; it is ready within about 15 minutes of payment.
## 2. Saving: what goes on air when
This is the part most people moving from Centova miss, so it comes first. The dashboard saves in two different ways.
### Programming is a draft until you press Save programming
Everything on the Format, Playlists, Schedule, Clocks and Programs tabs edits one draft of your programming. Nothing in that draft reaches the air until you send it.
- Make your changes. You can move between those five tabs freely; the draft stays with you.
- As soon as something is unsaved, a bar appears above your stations: Unsaved programming changes. Your station plays them only after you save. Once you scroll, it stays pinned under the dashboard header. The bottom of the tab shows Save programming with Unsaved changes beside it.
- Press Save programming (in the bar or at the bottom of the tab). The line reads Saving…, then the message Programming saved. Your station picks it up in a moment. appears.
- Check that the line beside the button now reads All changes saved, followed by when this browser last saved (for example "last saved today at 9:56 PM"), and that the bar has gone. That is your proof it is on air. When there is nothing to save, the button stays grey; that is normal, not stuck.
### Closing an editor: Done, save later or Done & save
- In a playlist's Tracks editor and in the clock editor, Done & save closes the editor and saves your whole programming in one go. Done, save later closes it and keeps the change in the draft, for when you have more to do first.
- The schedule slot, seasonal schedule and folder playlist editors close with Done (or Add slot, Create, Play this folder). These put the change in the draft only; then press Save programming.
### If a save does not go through
The line beside the button turns red and reads Not saved, and a red bar explains why: it starts Not saved:, gives the reason, and ends Your changes are still here. Nothing is lost.
- If the reason is about your programming (for example A playlist needs a name.), fix that and press Try again.
- If it says our network or our servers turned the save away, press Try again in a minute. If it keeps happening, chat with us and quote the error number it shows.
### Unsaved changes are kept, and can be thrown away
- Close the tab or follow a dashboard link with unsaved changes and you are asked first: by your browser, or by the panel's Leave without saving? window. If you leave anyway, this browser keeps your draft for up to 30 days, and next time you open Radio the bar offers it again: You have unsaved changes from a given time, with Save, Discard and Show. Until you save, your station keeps playing the programming it had.
- To throw a draft away, press Discard changes (beside Save programming) or Discard in the bar, and confirm. Your station keeps its saved programming. This cannot be undone.
- Show in the bar takes you to the station whose changes are waiting.
Uploading is not the same as putting on air. An upload never needs Save programming: it only adds the file to your library, and the panel says so (Track uploaded to your library. To put it on air, open a playlist’s Edit tracks, add it and press Done & save.). Adding that track to a playlist is a programming change, so that part does need saving. The one exception: a file uploaded into the folder of a folder playlist plays by itself, and the message then names the playlist.
### These take effect at once
- Music library: uploading, deleting, Edit track › Save, and creating, renaming, moving or deleting folders and files. When you move or rename something, your saved playlists are updated to follow it.
- Go live: encoder passwords, DJ accounts, DJ hours, Live settings and contributor links.
- Your shows (the public line-up on the Schedule tab), voice tracks, extra streams, the time zone and the SHOUTcast switch.
- Save episode on the Programs tab and Save in a podcast window: these save your whole programming at once, other unsaved changes included.
- Start, Stop, Restart and Skip track.
Some of these restart Auto DJ once, and the panel warns you before it does: listeners hear a few seconds of silence. Live settings and the time zone work this way. DJ hours never restart anything.
## 3. Overview
The Overview tab, from top to bottom:
- On air: the song playing now, the show on now and the next show, and a Recently played list. It updates itself every few seconds.
- The status and what it means:
| Status | What to do
| Online | Nothing; your station is up. Auto DJ plays, or connect your encoder to go live.
| Not responding | Press Restart. If it stays like this, chat with us.
| Stopped | Someone switched it off. Press Start.
| Starting / Stopping | Wait a few seconds.
| Suspended | Chat with us to have it restored.
- A warning about missing files, if a playlist names files that are no longer in your library. Fix in Format takes you to them.
- Listeners: how many are listening now, out of your plan's maximum, with the peak and average of the last 24 hours. Under it, Listener hours this month, used against your plan's allowance.
- Listen: your station's links, with Copy link and Open. See Listen links.
- Streaming server: Icecast or SHOUTcast, and the switch between them.
- Your station's own app and, on plans with more than one stream, Extra streams.
## 4. Music: your library
The Music tab holds every file Auto DJ can play. At the top, a bar shows how much of your storage you are using. Below it are the folders, the upload box, and the tracks in the folder you have selected.
### Folders
The folder list starts with All files (everything) and Top level (files that are not in any folder), then your folders. Click a folder to see its tracks; the arrow beside it opens its subfolders.
- Make a folder: press New folder, type a Name (for example News), choose where it goes under Inside (or leave Top level), then press Create folder.
- Rename or move a folder: select it, press Rename / move, change the Name or the Inside folder, and press Save. Its tracks go with it and your playlists follow. You can also drag a folder onto another folder.
- Delete a folder: select it and press Delete folder. The confirmation tells you how many tracks are inside and which playlists use them. Deleting a folder deletes the tracks in it.
- Make a playlist from a folder: select it and press Make a playlist. See folder playlists.
### Uploading
- Select the folder the files should go into. With All files or Top level selected they go to the top level.
- Drag audio files from your computer onto the box that says Drag audio files here, or choose files, or click choose files and pick them. The line under the box lists the formats your station accepts and the largest file size.
- Each file shows its progress and then Done. A file that could not be uploaded stays on screen with the reason.
- The track is now in your library, ready to use. To play it, add it to a playlist (Edit tracks › Add › Done & save), or upload it into a folder that a folder playlist plays.
You can also drop files from your computer straight onto a folder in the folder list, and they upload into that folder. A new track shows Analyzing… for a short while as we read its tags and measure its loudness; until then its Edit button is greyed out.
Prefer to upload by FTP or SFTP? Ask us in chat for a login. Files uploaded that way show up in the library by themselves.
### Editing a track
Press Edit on a track. In Edit track you can change:
- Title, Artist, Album: what listeners see in their player.
- The cover: Upload a cover or Remove cover (JPEG or PNG).
- The royalty details: ISRC, Year, Label, Composer, Genre, and an optional Rights end on date, after which the track leaves the air but stays in your library.
- Category & tags, which smart playlists use.
- Weight (1 to 10: a higher weight plays more often) and Explicit, plus Cue in / out and Intro / outro markers. These four come with Platinum.
Press Save. The change takes effect at once.
### Moving or renaming a file
- Press Move on the track.
- Choose another Folder, or change the File name (the extension is kept for you), and press Move.
Playlists that list the track follow it. You can also drag a track onto a folder in the folder list.
### Deleting a track
Press Delete on the track and confirm. It is removed at once and Auto DJ stops playing it. There is no undo, so keep your own copy of anything you may want back.
### Duplicates
A track with the same audio as another is marked Duplicate. Press Duplicates only above the list to see just those, and Show all to go back.
## 5. Playlists
Auto DJ plays your default playlist unless the format or the schedule picks another. With no playlists at all, it shuffles your whole library.
### Making a playlist and adding tracks
- On the Playlists tab press New playlist. A playlist called "New playlist" appears; type its real name over it.
- Choose its play order: Shuffle or In order.
- Press Edit tracks. The Tracks editor opens with In this playlist on the left and your Library on the right.
- Find tracks with Search title, artist or folder or the folder menu, then press Add on each track, or Add all shown. You can also drag tracks across.
- To take a track out, press × beside it. In an In order playlist, use the ↑ ↓ arrows or drag to change the order.
- Press Done & save and wait for All changes saved. (Or Done, save later if you want to edit more playlists first, then Save programming.)
To add brand-new files while you are in the Tracks editor, use Upload… at the top of it. They are added to the end of the playlist and go on air when you press Done & save.
You can also create a playlist from the Format tab (New playlist under All playlists). That version asks straight away what the playlist is for: General (songs mixed by weight), Interval (every N songs or minutes), Scheduled (at a set time) or Nothing yet. Then press Create and add tracks.
### The controls on each playlist
Playlists are listed A to Z. The A–Z / Order added switch above the list (also on Format › All playlists) shows them in the order they were created instead; this browser remembers your choice. A playlist you have just added stays at the top until you reload the page. Every menu where you pick a playlist is A to Z too.
Next to the number of tracks, each playlist shows how long it takes to play through once, for example ≈ 1 h 20 min. The Tracks editor shows the same total beside In this playlist and updates it as you add or remove tracks. It is an estimate from the tracks' measured lengths: a track not measured yet counts as 3 min 30 s, and a file no longer in your library counts nothing.
- Default: the playlist that plays when nothing else is scheduled.
- The On / Off switch: Off keeps the playlist and all the places it is used, but stops it playing. Nothing is deleted.
- Edit tracks, Play a folder…, Smart… and Delete. Deleting a playlist removes it from the rotation and schedule too; your files stay in the library.
### Folder playlists: a show that updates itself
A folder playlist plays whatever is in its folder at the time. Upload a file into the folder and it plays; delete it and it stops, with no playlist editing. This is the way to run a daily news bulletin or a weekly show.
- In Music, make a folder for the show (for example Morning News) and upload the first episode into it.
- On the playlist, press Play a folder… (or select the folder in Music and press Make a playlist).
- Pick the Folder, then under Plays choose one of:
- Every track in the folder
- Every track in the folder and its subfolders
- Only the newest track (this week’s episode, a daily bulletin): each time you upload the new episode, that one plays. You may delete the old ones or leave them.
- Choose the Order (Shuffle or In order (by file name)). If the playlist already had tracks, you can keep them to play first, as an intro or jingle.
- Press Play this folder (or Done), then Save programming.
- Now schedule the playlist at the show's time; see Format.
From then on, just upload each new episode into the folder. Files that arrive by FTP are picked up the same way.
### Smart playlists
Press Smart… on a playlist to fill it with every track of a Category and/or with certain Tags (set them in Music › Edit track). A track you tag later joins by itself. Press Save, then Save programming.
## 6. Format: rotation, spots and set times
The Format tab shows your whole station on one page, the way a program director thinks about it, starting with a few plain sentences that describe what will play. It has five parts. Everything here is part of the draft: finish with Save programming.
### General rotation: which playlists make up your music
- Under General rotation press Add a playlist and choose one.
- Give each playlist a Weight. Each song is picked from one of the playlists at random by weight: with weights 18 and 6, the first plays three songs for every one of the second. The bar beside each shows its share.
Without a rotation, the default playlist plays.
### Interval playlists: commercials, IDs, promos
- Press Add an interval and choose the Playlist (your jingles or ads).
- Set Plays every N songs or minutes, and how much Each break plays (a number of tracks, or the whole playlist).
- Choose the Order, the Days and the Hours (or All day), and press Add interval.
A break waits for the end of the song on air, so no song is ever cut.
### Scheduled playlists: play at a set time
Use this for a show, a bulletin or a countdown that starts at a given time.
- Press Add a scheduled playlist and choose the Playlist.
- Under Repeats pick Weekly, on the days below, Daily or One time, on a date, then the Days or Date and the time it starts (At).
- Choose the Order and when it Stops: When the playlist has played through, At a time, or After a number of minutes.
- Tick Start on the minute: fade out whatever is playing if it must start exactly on time (for the news at the top of the hour). Without it, it waits for the song on air to finish.
- Press Add, then Save programming.
When it has finished, the rotation carries on.
### The week
A planner of your week, the same one as on the Schedule tab. See Schedule.
### Fades and levels
Crossfade, Fade in and Fade out, in seconds. With a crossfade the next song starts that many seconds before the current one ends; 0 is a clean cut. Loudness levelling (Platinum) evens out the volume between tracks.
### All playlists
A table of every playlist and what it does: in the rotation, an interval, scheduled, in a clock, the default, or Not used. Use as… gives a playlist another job; a playlist can do more than one.
## 7. Schedule: the week
The Schedule tab has two separate things on it. Keep them apart:
- Your shows, at the top, is the line-up listeners see in your app, on your public page and in the directory ("Breakfast with Ana, weekdays 7 to 10"). It is a description only: nothing plays from it, and it saves as soon as you press Add show or Save.
- The week planner, below it, decides what actually plays when. It is part of the programming draft.
### Adding a show to the line-up
Press Add a show, fill in the Title, Host (optional), Days and the times, add a square Picture if you like, and press Add show.
### Planning the week
On the left of the planner are your playlists (and clocks). The grid shows Monday to Sunday, hour by hour, in your station's time zone.
- Choose what a drop creates: Dropping makes a show (the playlist plays through once at that time, then the rotation carries on) or a time window (the playlist or clock plays for the whole window).
- Drag a playlist onto a day and time. Or press + beside it, or press Add a slot and fill in Days, From — to and Plays (easier on a phone).
- Drag a block up or down to change its time on all its days, or onto another day to move that day only. Hold Shift to move every day along, Ctrl or Alt to copy. Drag the bottom edge of a window to change its end. Everything snaps to 5 minutes.
- Click a block to change it: its playlist, days and time, Start on the minute for a show, or Remove.
- Press Save programming.
Copy… copies one day to other days (Copy day) or replaces the whole week from another schedule (Replace week).
Where nothing is scheduled, the default playlist plays (or, with no default, the whole library shuffles). A window cannot run past midnight: split it into two.
### The week check
Under the planner, the week check lists anything to look at before you save: two windows that overlap (it tells you which one plays), a slot whose playlist is empty or deleted so it would fall silent, and shows that run into each other. ✓ Week check: no overlaps, gaps or silent slots. means all is well.
### Seasonal schedules (holidays and special weeks)
A seasonal schedule takes over from your normal week between two dates, at the times it has slots for; outside those times, and outside those dates, your normal week plays.
- Press + Seasonal, give it a Name (for example Christmas), choose the dates under From — to, and press Create.
- With its name selected in the row of buttons above the planner, add its slots as above. Base takes you back to your normal week.
- If two seasons share dates, ↑ Higher and ↓ Lower decide which wins. Edit dates and Delete season are on the same bar.
- Press Save programming.
### Playout settings
Also on this tab: Crossfade, Clean mode (no explicit tracks), Smart shuffle (don't repeat a track, artist or album too soon, with an option to follow the US webcasting rules), Compress uploads (WAV/AIFF to MP3), Take listener requests and Loudness levelling. They are part of the draft too.
## 8. Clocks
A clock is one hour of programming you can reuse: for example, a station ID, four songs from your hits playlist, a jingle, three more songs, the news fixed at :00 and a commercial break fixed at :20. Clocks are built from your playlists, so make those first.
- On the Clocks tab press New clock and name it.
- Press Add element for each part. Choose its type (Music, Jingle, Station ID, Commercial, News, Weather, Program), the playlist it plays from, and how many tracks.
- Set each element In sequence (plays in turn) or Fixed at a minute of the hour. Drag the elements to put them in order.
- Read The hour preview and the Check box underneath, which warns about empty or thin playlists.
- Press Done & save (or Done, save later).
- Put the clock on the week: on the Schedule tab, drag it onto the planner (a clock always makes a time window) or choose it under Plays in Add a slot. Then Save programming.
## 9. Programs and voice tracks
### Programs: pre-recorded and syndicated shows
- Upload the show's files in Music.
- On the Programs tab press New program and name it. If its episodes have breaks, choose the playlists for Station IDs from and Ads from.
- Press New episode, give it a Title, and add what plays in order: Add file for each file and Add break for each break. For a syndicated show with a cue sheet, use Import a cue sheet and Read cue sheet: the commercials in the file are left out and your own break plays instead.
- Under When it airs, choose Once or Weekly, the day and time, and press Add airing. Add more airings for reruns, and an Expires (optional) date if it should stop.
- Press Save episode. This saves straight away: it puts the episode on air together with any other programming changes not saved yet.
Publish as podcast on a program turns its episodes into a podcast feed (without the breaks) that you can submit to Apple Podcasts or Spotify.
### Voice tracks: talk breaks recorded ahead
- On the Voice tracks tab, press Turn on (Auto DJ restarts once).
- Press Switch on the microphone, then Record, then Stop. Give it a label and press Save.
- Under your recordings, press Air next or Air at… to choose the day and time. It plays between two songs.
## 10. Go live: encoders and DJs
When you or a DJ connect an encoder, you take over from Auto DJ, and Auto DJ takes back over the moment you disconnect. Everything for live broadcasting is on the Go live tab.
### Your encoder settings
Under Encoder settings you find what to type into BUTT, Mixxx, RadioBOSS, OBS, SAM Broadcaster or any other encoder:
| Field in the panel | Where it goes in your encoder
| Server type: Icecast 2 or SHOUTcast | Server type. Either works.
| Server | Server, address or host
| Port | Port
| Mount | Mount or mountpoint (Icecast only)
| Username | User (Icecast; usually source)
| Password | Password. Press Show to see it for a minute, or Copy.
Set your encoder's bitrate no higher than your plan's (shown on the Overview as Up to N kbps). An encoder that sends more is disconnected, and Encoder settings then says so: Your encoder was disconnected, with the bitrate it sent and the one to use.
A SHOUTcast encoder needs only the server, port and password. If you think someone else has your password, press Get a new password: your encoder is disconnected and must reconnect with the new one.
On Platinum, a Nearest server block comes first: one server and port that passes your broadcast on to your station, which holds up better over long distances. The direct settings underneath keep working.
### DJ accounts
- Under DJ accounts, type a name in New DJ username and press Add DJ.
- The DJ account created window shows the Server, Port, Mount, Username and Password to give your DJ. You can reveal the password again later with Show passwords.
- To limit when a DJ may broadcast, go to Live settings › DJ hours and press Set hours. A DJ with no hours can go live any time; with hours, they can connect only inside them and are taken off the air when their time is up.
- Remove deletes a DJ account.
If DJ logins came across from your old panel, they are listed separately, under DJs from your old control panel. Their passwords cannot be shown; if one is lost, press Set new password.
### On air now
At the top of Go live, On air now shows who is live and how good their connection is. Disconnect takes a DJ off the air; under And then you can keep them out for 15 minutes up to 7 days, since most encoders reconnect by themselves. Let back in lifts that.
### Live settings
Press Change these settings to set:
- Time zone: your schedule and DJ hours run in it.
- Dead-air detection: a DJ who is connected but silent counts as gone after the time you choose, and Auto DJ plays instead of dead air.
- Next-show handoff (Platinum): the next DJ connects early to the /next mount and takes over the moment the current one leaves. Also a standby source adds a /standby mount for a backup encoder.
- Talk over the music: a DJ who connects to /talk with just a microphone is heard over the music, which dips while they talk.
- Record every live broadcast: each live show is saved as an MP3 in the Recordings folder of your Music library.
Saving these restarts Auto DJ once (a few seconds of silence, and a DJ on air has to reconnect).
### Contributor links (Platinum)
Send a guest a link and they go live from their browser, as one of your DJs, with nothing to install and no password. Choose the DJ and how long the link works, press Make a link, and copy it straight away: it is shown only once. Withdraw stops it.
## 11. The browser studio
Go live from your browser, with no encoder to install. You need at least one DJ account, because the studio broadcasts as one of your DJs, with their hours.
- On Go live, under Broadcast from your browser, press Open the studio. It opens in a new tab. Use Chrome, Edge or Firefox, and wear headphones.
- Choose the DJ under Broadcast as.
- Under Microphone press Switch on and allow the browser to use it. M on your keyboard turns the mic on and off.
- Drop music onto Deck A or Deck B and use Play, Next and the crossfader. Cue lets you hear a deck in your headphones only. Lower the music while the mic is on dips the music for you.
- Press Go live. The pill shows On air and the time. To tell listeners what is playing, type it under Now playing and press Send title, or tick From the decks.
- Press End show when you finish; Auto DJ takes over.
## 12. Listen links and the player
- Listen (Overview): your station's https link. It plays in browsers, VLC and most radio apps. Press Copy link to share it.
- For older players (Winamp, hardware radios): the same stream over plain http, for players that cannot open https links.
- Listen link with the Nearest server badge (Platinum): one link that connects each listener to our server nearest to them, so the station starts faster and buffers less. Your other links keep working.
- Extra streams: on plans with more than one stream, Add a stream adds the same audio at a lower bitrate, for mobile listeners.
- Share tab: a player for your own website. Choose the Theme, Accent colour and Height, watch the preview, then press Copy under Embed code and paste it into your site. Below it you can set up your public station page and directory listing.
Use the links shown here everywhere you publish your station. If listeners tell you an old link from your previous panel has stopped working, chat with us.
SHOUTcast instead of Icecast: under Streaming server on the Overview, Switch to SHOUTcast moves your station to a SHOUTcast DNAS server on any plan, with its own status and admin pages and a SHOUTcast Directory listing. Links, encoder settings, music and schedule stay the same; listeners reconnect after a few seconds. Switch back to Icecast reverses it.
## 13. Audience
Listening now, at the top, lists who is connected right now: country, city, player, how long and which stream. Export CSV downloads the list.
Below it, choose a period (24 hours to 90 days, depending on your plan) for listener hours, sessions, unique listeners, average listen and peak, then when listeners tune in and leave, how long they stay, your programs and tracks, and where your listeners are and what they use. A listen counts once it lasts a minute. Take it with you downloads CSV files or emails you a weekly or monthly report.
## 14. Licensing and Commercials
- Licensing: your music licences, where the station may be heard (Everywhere, Only in these countries or Everywhere except these countries), royalty reports, and the Airplay history of every recording you played, searchable and downloadable.
- Commercials: proof of airing for your advertisers. Choose a period, press Find commercials, tick the commercials or a whole spot playlist, then View report, Download CSV or Print / Save as PDF. To schedule commercials, use Interval playlists on the Format tab.
## 15. Coming from your old panel (MediaCP or Centova)
When your station moved, we copied your music and your programming across. If something you had is missing, tell us in chat. Here is where the everyday tasks live now.
| In your old panel you… | Here you…
| Started or stopped the server or the AutoDJ | Use Start, Stop or Restart on the station card.
| Skipped a song | Press Skip track on the station card.
| Uploaded with the file manager or FTP, then refreshed the media library | Drag files onto the upload box in Music. There is nothing to refresh: files appear and play by themselves.
| Managed folders in the file manager | Music › New folder, Rename / move, Delete folder.
| Renamed a file | Music › Move on the track › change the File name.
| Edited a song's ID3 tags | Music › Edit track.
| Added songs to a playlist | Playlists › Edit tracks › Add › Done & save.
| Added a whole folder to a playlist | Play a folder… on the playlist: it keeps following the folder.
| Made a general rotation playlist with a weight | Format › General rotation › Add a playlist, and set its Weight.
| Made an interval playlist (jingles or ads every N songs or minutes) | Format › Interval playlists › Add an interval.
| Scheduled a playlist (daily, weekly, one time) | Format › Scheduled playlists › Add a scheduled playlist, or drag it onto the week on the Schedule tab.
| Made a scheduled playlist interrupt what was playing | Tick Start on the minute: fade out whatever is playing.
| Enabled or disabled a playlist | The On / Off switch on the playlist.
| Saved or updated a playlist | Press Save programming and wait for All changes saved.
| Set the crossfade | Format › Fades and levels, or Crossfade on the Schedule tab.
| Set the time zone | Go live › Live settings › Change these settings.
| Added DJ accounts and their hours | Go live › DJ accounts › Add DJ, then DJ hours › Set hours.
| Looked up the source password and port for your encoder | Go live › Encoder settings.
| Copied the "tune in" links or the player code | Overview › Listen for links; Share for the player.
| Read listener statistics | Audience.
| Checked the recent tracks | Overview › On air › Recently played, or Licensing › Airplay history.
## 16. When something is wrong
| I changed a playlist but the station still plays the old one.
Is there a bar above your stations saying your changes are unsaved, or does the line beside Save programming say Unsaved changes or Not saved? Then press Save programming and wait for All changes saved. The station picks it up within a moment.
| Saving shows a red "Not saved" message.
Your changes are still there. Read the reason: if it is about your programming (often a playlist with no tracks, or a time that is not like 07:30), fix it and press Try again. If it says the network or our servers turned the save away, try again in a minute, and chat with us with the error number if it persists.
| A playlist shows ⚠ missing files.
Files it lists have been deleted or renamed outside the panel. Open the playlist's tracks and remove or replace them, or turn it into a folder playlist so it always plays what is in the folder.
| My encoder will not connect.
Copy the server, port, mount, username and password again from Go live › Encoder settings; a single wrong character is the usual cause. If a DJ cannot connect, check their DJ hours and whether they were kept out under On air now.
| My encoder connects and is dropped straight away.
Look under Go live › Encoder settings. If it says Your encoder was disconnected, the encoder is sending a higher bitrate than your plan carries: lower it to the figure shown and connect again.
| Listeners hear silence.
Look at On air on the Overview. With a DJ connected but silent, turn on Dead-air detection. With Auto DJ on air, make sure your default playlist or rotation has tracks. Otherwise press Restart.
Still stuck? Our chat answers around the clock: an AI that can look at your station answers in seconds, and a person from the Get Stream Hosting team takes over whenever you ask.
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## Still stuck?
Chat with us any time, or open a ticket from your dashboard.
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- Video dashboard tutorial
# Video dashboard tutorial
Your Get Stream Hosting video channel is managed on the Streaming page of your account: the settings your encoder needs, whether you are live and who is watching, your player and embed code, restreaming, and for TV stations the media library, playlists and weekly schedule. This tutorial walks through each screen with pictures.
The pictures show a made-up TV station called harborlightstv. Your own server address, stream name, username and links appear in the same places on yours. Copy them from your account, never from these pictures.
## Contents
- Find your channel
- The Overview: live or not, and who is watching
- Your encoder settings
- Your player and embed code
- Restream to YouTube, Facebook and others
- Media Library
- Playlists and the schedule (TV stations)
- Widgets & Links
- If your channel shows fewer screens
- If something does not work
## 1. Find your channel
Sign in and click Streaming in the left menu of your account. The page opens with My Services: every video service on your login, whether it is live, how many people are watching against your limit, and the bandwidth and storage it uses. Click the service's name to open it.
Each video account's page in your dashboard also has a Manage channel button that opens its channel here.
Dashboard › Streaming lists your services.
If you have more than one account with services, pick the account in the menu at the top right of the page.
## 2. The Overview: live or not, and who is watching
A service opens on its Overview. At the top right you see Service Online and, while an encoder is sending, a green LIVE badge, with buttons to restart or stop the service. Below are your viewers against your limit, the bitrate coming in, the storage and traffic used, and a live preview of your stream. The menu on the left leads to everything else in this tutorial.
A service's Overview.
The tabs above the Overview add more: Viewers Now lists everyone watching at this moment, GeoIP Statistics shows where they watch from, and Data Transfer shows your traffic. How many viewers you can have at once depends on your plan: 10 on the free plan, and up to 1,000 on Pro and Platinum.
### Now playing (TV stations)
A TV station plays its schedule around the clock. Now Playing on the Overview shows the file on the air, how far through it is, which playlist it comes from, and what played before. Skip moves on to the next file.
Now Playing on a TV station.
## 3. Your encoder settings
Further down the Overview, the Live stream to service box has everything your encoder (OBS Studio, vMix, Wirecast, FFmpeg or a hardware encoder) needs. Each line has a copy button: copy the values rather than typing them.
Live stream to service: your encoder settings.
| Server URLThe RTMP address your encoder sends to.
| Stream NameThe name of the stream. Some encoders call it the stream key.
| Username and PasswordYour channel's publishing login. This is not the email and password you sign in to Get Stream Hosting with. The password is blurred: click it to see it.
| Secure ServerThe same server over an encrypted connection (RTMPS), for encoders that support it.
| SRTWhere shown, an address for sending over SRT, which keeps a stream steady on long or unreliable connections.
| WHIP (WebRTC)For OBS Studio 30 or newer and browser encoders: choose the WHIP service, paste this address as the server, and use your publishing password as the Bearer Token. WebRTC has about half a second of delay.
OBS settings shows exactly what to enter in OBS Studio, step by step. New password makes a new publishing password; encoders using the old one are disconnected and need the new one, so use it if you think someone else has your password.
On a TV station, publish to the stream name live and the station switches to your live show automatically, then goes back to its schedule when you stop. An always-on encoder can publish to backup instead: it is on the air whenever no one is live, and steps aside while someone is.
Step-by-step setup for each encoder: OBS Studio, vMix, Wirecast and FFmpeg. Pro and Platinum take up to 5 Mbps at 1080p.
## 4. Your player and embed code
Open the HTML Embed Code tab at the top of the Overview. It shows your player as your viewers will see it, and the code that puts it on your own website. Leave Responsive ticked to make the player fill the width of the place you paste it, or set a fixed width and height. Copy the code with the button under it and paste it into your page.
The player and its embed code.
## 5. Restream to YouTube, Facebook and others
Stream Targets in the left menu sends your stream to YouTube, Facebook, Twitch, X or any RTMP server at the same time as your channel. Click Add stream target, pick the platform, and paste the stream key it gives you. While you are live, each target shows whether it is sending; switch one off with its Enabled switch, or edit and remove it from its menu.
Stream Targets.
Nothing is re-encoded, so restreaming does not change the quality your own viewers get.
## 6. Media Library
Pro and Platinum come with a video library: 50 GB on Pro and 200 GB on Platinum. Media Library holds your files in folders. Click Upload or drop files onto the page, and use New Folder to keep them organised. The meter at the top shows how much space you have used.
The Media Library.
Files are not converted, so export them first as MP4 with H.264 video and AAC audio, up to 1080p: those play at once on every device. A dropped connection during an upload carries on where it stopped.
## 7. Playlists and the schedule (TV stations)
### Playlists
A playlist is a list of files played one after another. On a TV station the schedule picks a playlist for each show, and a default playlist plays the rest of the time. Click New Playlist, name it and add files from your library; a playlist set to loop starts again when it ends.
Playlists.
### Schedule
Schedule shows your week. Choose the Default playlist that plays whenever nothing else is on, then click Add event to play a playlist at set times: every week on chosen days, or once on a date. Times are in your account's time zone, and a live encoder takes over at any time.
The weekly schedule.
## 8. Widgets & Links
Widgets & Links has every address for your stream: the HLS link that plays in VLC, on phones, smart TVs and set-top boxes, the player page, a thumbnail image, and your public page. The Widgets tab has small status and viewer-count widgets for your website, and JSON has a link to your live figures for your own apps.
Your links.
## 9. If your channel shows fewer screens
Some live channels have a shorter menu on the Streaming page: just Overview and Stream Targets. What your encoder needs is the same: the Live stream to service box on the Overview has your Server URL, Stream Name, Username and Password, with OBS settings and New password under it, and the tabs above it show your embed code, where your viewers are and who is watching now.
- The channel is always on, so there is no Stop or Start button. Restart disconnects your encoder for a moment, and it reconnects by itself.
- Stream Targets sends your stream to YouTube, Facebook, Twitch or any RTMP server. When you change a target, paste its stream key again before you save.
- These channels have no media library, playlists or schedule, and their viewer graph stays empty. Who is watching right now shows under Viewers Now.
If you need something else changed on such a channel, ask us in chat or in a ticket.
## 10. If something does not work
- No LIVE badge after you start your encoder: re-copy the Server URL and Stream Name, and check you used the channel's publishing Username and Password, not your account login. If you made a new password, update it in your encoder too.
- Viewers buffer: lower your encoder's bitrate, and set its keyframe interval to 2 seconds. Your upload speed should be at least twice what you send.
- The player does not show on your website: use the embed code from the HTML Embed Code tab as it is.
- Still stuck? Start a chat with us from any page, or open a ticket from your account. We can see whether your encoder reached the server and why it was turned away.
## Still stuck?
Chat with us any time, or open a ticket from your dashboard.
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- Stream with OBS Studio
# Stream with OBS Studio
OBS Studio is free, runs on Windows, macOS and Linux, and is the quickest way to put a live channel on air. This guide takes you from a fresh install to a stream your viewers can watch.
## 1. Find your encoder settings
Everything your encoder needs is in your account: sign in, click Streaming in the left menu, open your service, and scroll down its Overview to the Live stream to service box. It lists four values, each with a copy button:
- Server URL: the RTMP address your encoder sends to
- Stream Name: the name of the stream. On a TV station it is live.
- Username and Password: the publishing login for your channel. This is not the email and password you use to sign in to Get Stream Hosting. The password is blurred: click it to see it.
If the box also shows a Stream Key line, your channel accepts a single key instead: you can use the Stream Key wherever this guide says Stream Name, and leave the username and password out. If it shows Sign-in: None, your channel needs no login at all: leave those fields empty. The video dashboard tutorial shows the box with pictures.
Copy them across rather than typing them. A single wrong character in the server address or stream name and the connection is simply refused.
## 2. Add what you want to show
In OBS, click + under Sources and add your camera (Video Capture Device), your screen (Display Capture), or a video file (Media Source). Check the picture in the preview and the sound in the Audio Mixer.
## 3. Point OBS at your channel
Open Settings → Stream and set:
- Service: Custom
- Server: your Server URL
- Stream Key: your Stream Name
- Tick Use authentication and enter your channel's Username and Password
Click Apply.
The OBS settings button under the Live stream to service box shows these same values for your channel, ready to copy.
## 4. Set the quality
Open Settings → Output, set Output Mode to Advanced, and on the Streaming tab use:
- Video codec: H.264 (x264, or your graphics card's hardware encoder)
- Resolution and frame rate: 1080p or 720p, at 25 or 30 fps
- Video bitrate: 2,500 to 4,500 kbps. Your plan takes up to 5 Mbps per channel, and your upload speed should be at least twice what you send.
- Keyframe interval: 2 seconds, fixed. Viewers' players need a regular keyframe to start and to switch quality smoothly.
- Audio: AAC, 128 kbps, 44.1 or 48 kHz, stereo
Set the resolution and frame rate under Settings → Video.
## 5. Go live
Click Start Streaming. The square at the bottom of the OBS window turns green when the connection is healthy; yellow or red means your upload cannot keep up, so lower the bitrate.
## Check that it is live
Back on the Streaming page, your service shows a green LIVE badge on its Overview within a few seconds of your encoder connecting. Then open your player (the Player page link under Widgets & Links) in another browser or on your phone and watch a minute of it yourself before you announce the stream. Viewers usually see the picture 10 to 20 seconds behind real time; that delay is normal.
## If it will not connect
- Re-copy the Server URL and Stream Name from the Live stream to service box. The most common mistake is putting the stream name on the end of the server address as well as in its own box.
- Make sure you used the channel's publishing Username and Password, not your account login. If you clicked New password in the Live stream to service box, update it in your encoder too.
- Only one encoder can publish to a stream name at a time. Stop any other encoder sending to it.
- Still stuck? Start a chat with us from any page: we can see whether your encoder reached the server and why it was turned away.
## Still stuck?
Chat with us any time, or open a ticket from your dashboard.
Get help
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- Stream with vMix
# Stream with vMix
vMix moves its menus around between versions, so this guide names the boxes and what goes in each rather than a click path. Find the labels wherever your version keeps them.
## 1. Find your encoder settings
Everything your encoder needs is in your account: sign in, click Streaming in the left menu, open your service, and scroll down its Overview to the Live stream to service box. It lists four values, each with a copy button:
- Server URL: the RTMP address your encoder sends to
- Stream Name: the name of the stream. On a TV station it is live.
- Username and Password: the publishing login for your channel. This is not the email and password you use to sign in to Get Stream Hosting. The password is blurred: click it to see it.
If the box also shows a Stream Key line, your channel accepts a single key instead: you can use the Stream Key wherever this guide says Stream Name, and leave the username and password out. If it shows Sign-in: None, your channel needs no login at all: leave those fields empty. The video dashboard tutorial shows the box with pictures.
Copy them across rather than typing them. A single wrong character in the server address or stream name and the connection is simply refused.
## 2. Add a destination
Open the Stream settings (the cog next to the Stream button) and choose Custom RTMP Server as the destination.
## 3. Two boxes, not one
- URL: your Server URL, exactly as copied, and nothing after it
- Stream Name or Key: your Stream Name on its own
Putting the stream name on the end of the URL as well is the most common reason a first vMix broadcast is refused, and vMix shows no helpful error for it.
## 4. Sign in to publish
Enter your channel's Username and Password in the destination's login fields. In some versions they sit behind a Login or Advanced button.
## 5. Quality
Choose a custom quality profile and set:
- Video codec: H.264 (x264, or your graphics card's hardware encoder)
- Resolution and frame rate: 1080p or 720p, at 25 or 30 fps
- Video bitrate: 2,500 to 4,500 kbps. Your plan takes up to 5 Mbps per channel, and your upload speed should be at least twice what you send.
- Keyframe interval: 2 seconds, fixed. Viewers' players need a regular keyframe to start and to switch quality smoothly.
- Audio: AAC, 128 kbps, 44.1 or 48 kHz, stereo
Turn off scene-change keyframes so nothing shifts the 2-second spacing.
## 6. Go live
Click Stream. It turns red while you are on air.
## Check that it is live
Back on the Streaming page, your service shows a green LIVE badge on its Overview within a few seconds of your encoder connecting. Then open your player (the Player page link under Widgets & Links) in another browser or on your phone and watch a minute of it yourself before you announce the stream. Viewers usually see the picture 10 to 20 seconds behind real time; that delay is normal.
## If it will not connect
- Re-copy the Server URL and Stream Name from the Live stream to service box. The most common mistake is putting the stream name on the end of the server address as well as in its own box.
- Make sure you used the channel's publishing Username and Password, not your account login. If you clicked New password in the Live stream to service box, update it in your encoder too.
- Only one encoder can publish to a stream name at a time. Stop any other encoder sending to it.
- Still stuck? Start a chat with us from any page: we can see whether your encoder reached the server and why it was turned away.
## Still stuck?
Chat with us any time, or open a ticket from your dashboard.
Get help
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- Stream with Wirecast
# Stream with Wirecast
Telestream Wirecast sends to your channel over RTMP. Set it up once and every broadcast after that is one click.
## 1. Find your encoder settings
Everything your encoder needs is in your account: sign in, click Streaming in the left menu, open your service, and scroll down its Overview to the Live stream to service box. It lists four values, each with a copy button:
- Server URL: the RTMP address your encoder sends to
- Stream Name: the name of the stream. On a TV station it is live.
- Username and Password: the publishing login for your channel. This is not the email and password you use to sign in to Get Stream Hosting. The password is blurred: click it to see it.
If the box also shows a Stream Key line, your channel accepts a single key instead: you can use the Stream Key wherever this guide says Stream Name, and leave the username and password out. If it shows Sign-in: None, your channel needs no login at all: leave those fields empty. The video dashboard tutorial shows the box with pictures.
Copy them across rather than typing them. A single wrong character in the server address or stream name and the connection is simply refused.
## 2. Add an RTMP output
Go to Output → Output Settings, click Add, and choose RTMP Server as the destination.
## 3. Enter your channel
- Address: your Server URL
- Stream: your Stream Name
Then click Set Credentials and enter your channel's Username and Password.
## 4. Encoder preset
Pick an H.264 preset and edit it to match:
- Video codec: H.264 (x264, or your graphics card's hardware encoder)
- Resolution and frame rate: 1080p or 720p, at 25 or 30 fps
- Video bitrate: 2,500 to 4,500 kbps. Your plan takes up to 5 Mbps per channel, and your upload speed should be at least twice what you send.
- Keyframe interval: 2 seconds, fixed. Viewers' players need a regular keyframe to start and to switch quality smoothly.
- Audio: AAC, 128 kbps, 44.1 or 48 kHz, stereo
## 5. Go live
Click Stream at the top of the main window.
## Check that it is live
Back on the Streaming page, your service shows a green LIVE badge on its Overview within a few seconds of your encoder connecting. Then open your player (the Player page link under Widgets & Links) in another browser or on your phone and watch a minute of it yourself before you announce the stream. Viewers usually see the picture 10 to 20 seconds behind real time; that delay is normal.
## If it will not connect
- Re-copy the Server URL and Stream Name from the Live stream to service box. The most common mistake is putting the stream name on the end of the server address as well as in its own box.
- Make sure you used the channel's publishing Username and Password, not your account login. If you clicked New password in the Live stream to service box, update it in your encoder too.
- Only one encoder can publish to a stream name at a time. Stop any other encoder sending to it.
- Still stuck? Start a chat with us from any page: we can see whether your encoder reached the server and why it was turned away.
## Still stuck?
Chat with us any time, or open a ticket from your dashboard.
Get help
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- Stream with FFmpeg
# Stream with FFmpeg
FFmpeg is a free command-line encoder. It is ideal for sending a file, a capture device or another stream to your channel from a server or a small always-on machine.
## 1. Find your encoder settings
Everything your encoder needs is in your account: sign in, click Streaming in the left menu, open your service, and scroll down its Overview to the Live stream to service box. It lists four values, each with a copy button:
- Server URL: the RTMP address your encoder sends to
- Stream Name: the name of the stream. On a TV station it is live.
- Username and Password: the publishing login for your channel. This is not the email and password you use to sign in to Get Stream Hosting. The password is blurred: click it to see it.
If the box also shows a Stream Key line, your channel accepts a single key instead: you can use the Stream Key wherever this guide says Stream Name, and leave the username and password out. If it shows Sign-in: None, your channel needs no login at all: leave those fields empty. The video dashboard tutorial shows the box with pictures.
Copy them across rather than typing them. A single wrong character in the server address or stream name and the connection is simply refused.
## 2. The command
Replace the UPPERCASE parts with your values from the Live stream to service box:
ffmpeg -re -i INPUT \
-c:v libx264 -preset veryfast -b:v 3000k -maxrate 3000k -bufsize 6000k \
-r 30 -g 60 -keyint_min 60 -sc_threshold 0 -pix_fmt yuv420p \
-c:a aac -b:a 128k -ar 48000 -ac 2 \
-f flv "rtmp://USERNAME:PASSWORD@SERVER-WITHOUT-RTMP-PREFIX/STREAM-NAME"
For the last line: take your Server URL, put USERNAME:PASSWORD@ right after rtmp://, and add / and your Stream Name at the end. If your password has symbols such as @ or :, click New password in the Live stream to service box to get one without, or URL-encode them.
## 3. What the flags do
- -re reads a file at real speed. Leave it out for a live device or stream.
- -i INPUT is your source: a file such as /home/me/show.mp4, a camera, or another stream URL. Add -stream_loop -1 before -i to loop a file forever.
- -c:v libx264 -preset veryfast -b:v 3000k encodes H.264 at about 3 Mbps; keep it under your plan's 5 Mbps.
- -r 30 -g 60 -keyint_min 60 -sc_threshold 0 gives 30 fps with a fixed keyframe every 2 seconds.
- -c:a aac -b:a 128k is AAC audio at 128 kbps.
- -f flv is the container RTMP needs.
## Check that it is live
Back on the Streaming page, your service shows a green LIVE badge on its Overview within a few seconds of your encoder connecting. Then open your player (the Player page link under Widgets & Links) in another browser or on your phone and watch a minute of it yourself before you announce the stream. Viewers usually see the picture 10 to 20 seconds behind real time; that delay is normal.
## If it will not connect
- Re-copy the Server URL and Stream Name from the Live stream to service box. The most common mistake is putting the stream name on the end of the server address as well as in its own box.
- Make sure you used the channel's publishing Username and Password, not your account login. If you clicked New password in the Live stream to service box, update it in your encoder too.
- Only one encoder can publish to a stream name at a time. Stop any other encoder sending to it.
- Still stuck? Start a chat with us from any page: we can see whether your encoder reached the server and why it was turned away.
## Still stuck?
Chat with us any time, or open a ticket from your dashboard.
Get help